Customer Success Manager

STATSCORE; Katowice; On-site; PLN 90,000 - 150,000; Full time

Job summary

STATSCORE is seeking a Customer Success Manager to own a portfolio of betting operators, media companies, and sports federations. You will guide onboarding, adoption, and ongoing value realization, ensuring long-term customer satisfaction and growth across our data, analytics, and visualization platforms.

The role focuses on renewals, expansions, and cross-sell opportunities while building strong relationships and advocating for clients within a fast-growing sports tech environment.

Qualifications

• Fluency in English; additional languages are a plus.
• Experience in Customer Success, Account Management, or another post-sales role.
• Strong relationship-building, communication, and consultative skills.
• Sales-oriented mindset.
• Proven ability to manage multiple accounts while driving retention and upsell.
• Self-motivated, proactive in a fast-paced, customer-facing environment.
• CRM experience, HubSpot in particular.
• Knowledge of sports or betting industry preferred.

Responsibilities

• Own renewals and expansion across your accounts.
• Guide clients through lifecycle stages — onboarding, adoption, value realization, retention and renewal.
• Run regular meetings with each client in your portfolio, reviewing usage and upsell opportunities.
• Map products to client needs and convert gaps into cross-sell/upsell.
• Classify accounts using the success vector framework to move towards positive.
• Monitor customer health scores and churn signals early.
• Serve as primary contact for existing customers, ensuring smooth handovers from Sales to Customer Success.
• Build strong, long-term relationships and run regular check-ins and business reviews.
• Maintain deep knowledge of STATSCORE products and collaborate with Product/Support to resolve issues.
• Work with Sales and Marketing to deliver a consistent customer experience.

Skills

Fluent English

CRM experience

Relationship-building

Communication

Consultative skills

Sales-oriented mindset

Tools

HubSpot CRM

Job description

Location

Hybrid (3 days office/2 days home)

Are you passionate about sports and data-driven solutions? Do you thrive in a dynamic environment and enjoy connecting with clients? If so, we want you on our team!

STATSCORE!

We are one of the world’s leading companies in the field of providing innovative products for the sports industry. We collect, organize and deliver high-quality sports data helping sports enthusiasts, media and betting organizations achieve their goals.

We connect people through what we do and create a better world for sports, every single day!

PRODUCTS?

At STATSCORE, we are a leading provider of sports data, analytics, and visualization solutions. Our mission is to collect, process, and distribute high-quality sports statistics to empower sports organizations, media companies, and betting operators. Our innovative platforms and live data feeds enhance fan engagement and drive business growth.

WHAT ROLE WILL YOU TAKE ON A TEAM?

As a Customer Success Manager at Statscore you will own a portfolio of existing clients - betting operators, media companies, and sports federations.

You will be responsible for ensuring the long-term success and satisfaction of our existing customers. Your focus will be on identifying opportunities for cross-selling and upselling across our solutions. You will take ownership of the customer relationship, guiding them through onboarding, adoption, and ongoing value realization.

This is an exciting opportunity to make an impact on customer retention, revenue growth, and overall customer experience within a dynamic, fast-growing organization.

Your Responsibilities

• Own renewals and expansion across your accounts
• Guide clients smoothly through the lifecycle stages — onboarding, adoption, value realization, retention and renewal
• Run a regular meeting with every client in your portfolio: usage review, blockers, upsell opportunities, what's next
• Product mapping — learn each client's business well enough to spot the product they haven't bought yet but need, and turn that into cross-sell and upsell
• Use the success vector framework to classify accounts (ghost, negative, neutral, positive) and move them towards positive
• Proactively monitor the customer success / health score
• Watch for churn signals early — a drop in usage, a champion going quiet, a complaint that keeps coming back — and act on them before renewal
• Serve as the primary point of contact for existing customers, ensuring a smooth handover from Sales to Customer Success
• Build strong, long-term relationships
• Run regular check-ins, business reviews, and strategic conversations to understand each client's goals and challenges
• Maintain deep knowledge of STATSCORE products
• Spot success gaps and help clients close them
• Partner with Product and Support to resolve customer issues quickly and properly
• Work closely with Sales and Marketing to deliver a consistent customer experience

OUR EXPECTATIONS

Nice to have:

Requirements:

• Fluency in English; additional languages are a plus
• Previous experience in Customer Success, Account Management, or another post-sales role
• Strong relationship-building, communication, and consultative skills
• Sales-oriented mindset
• Proven ability to manage multiple accounts while driving retention and upsell
• Self-motivated, proactive, and comfortable in a fast-paced, customer-facing environment
• Ability to run prospecting activities
• Excellent presentation skills
• CRM experience, HubSpot in particular
• Understanding of the media or the betting industry
• Experience representing a company at industry events such as ICE, SBC, WANIFRA
• Knowledge of sports

RECRUITMENT PROCESS

Only 3 Short Stages Ahead Of You

• Screening – video call with Recruiter (up to 30 min.)
• Interview – on-site meeting in our office with Customer Success Director (in Polish)
• Final interview - video call with CRO (up to 30 min in English)