Customer Success Manager

Siemens AG; Katowice; Remote; PLN 190,000 - 275,000; Full time

Job summary

A leading technology company in Poland is seeking an SMB Customer Success Manager to shape the customer journey and ensure successful onboarding, retention, and growth. The ideal candidate has proven experience in Customer Success, especially with SMB customers, and excels in communication. Fluency in German or French is required. This role offers a competitive salary and benefits package.

Benefits

Competitive salary

Bonus scheme

Generous holiday allowance

Pension

Private healthcare

Qualifications

• Experience managing SMB-level customers in a Customer Success role.
• Ability to influence and build relationships with customers.
• Experience in guiding customers to realize business value.

Responsibilities

• Deliver onboarding experiences for customer success.
• Manage a portfolio of 200 SMB accounts.
• Monitor customer health and retention metrics.
• Collaborate with teams to identify growth opportunities.

Skills

Customer Success experience

SaaS experience

Communication skills

Fluency in German or French

Tools

CRM tools

Job description

About us

Siemens Digital Industries Software - Transform the everyday.

Let’s make the difference together!

Meet the team - Video

Siemens Digital Industries Software (DISW) is a leading provider of solutions for the design, simulation, and manufacture of products across many different industries. Formula 1 cars, skyscrapers, ships, space exploration vehicles, and many of the objects we see in our daily lives are being conceived and manufactured using our Product Lifecycle Management (PLM) software.

We offer a role with responsibility, independence and the possibility to contribute proactively. We foster a teamwork culture with room for individual development

Please visit https://www.siemens.com/plm .

About the Role

We are seeking a dynamic SMB Customer Success Manager who will play a pivotal role in shaping the customer journey for Siemens Digital Industries Software. In this position, you will influence how customers experience Siemens—from their initial onboarding through long-term adoption, retention, and account growth. Your mission is to ensure customers quickly realize business value, adopt our solutions deeply, and become loyal advocates.

You will manage a high-volume portfolio of SMB customers through a combination of direct engagement and scalable digital programs, partnering closely with Siemens account teams to help customers achieve measurable outcomes while supporting renewal and expansion strategies.

This position can be based in any of our locations in Poland.

Key Responsibilities

• Deliver exceptional onboarding experiences that set customers up for long-term success and ensure rapid value realization.
• Manage a portfolio of approximately 200 SMB accounts using a mix of direct engagement and digital-first strategies to drive adoption and retention.
• Monitor customer health and adoption metrics, proactively identify at-risk accounts, and implement strategies to re-engage and secure renewals.
• Collaborate with Siemens account teams to create joint success plans, align on growth opportunities, and support upsell and cross-sell initiatives.
• Act as a trusted advisor by connecting Siemens solutions to measurable business outcomes and gathering customer insights to influence product and service improvements.

Required Knowledge/Skills, Education, and Experience

• Proven experience in Customer Success or account management with SMB-level customers.
• Strong background in SaaS or hybrid SaaS environments, managing high-volume portfolios.
• Excellent communication and relationship-building skills with the ability to influence at all levels.
• Fluency in German or French, ideally both.
• Demonstrated ability to guide customers toward achieving business value and long-term outcomes.

Preferred

• Experience with CRM or Customer Success tools.
• Knowledge of CAD or PLM software (advantage).
• Additional language skills are a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

Siemens. Making real what matters

If you want to make a difference – make it with us!