Customer Success Lead - SaaS & Real Estate Tech

Ascendix; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare

Vacation (20 days)

Sick leave (5 days)

Remote cooperation

Career growth

Job summary

Ascendix Technologies is seeking a well-organised Customer Success Specialist to manage a portfolio of Ascendix products. You’ll focus on proactive engagement, renewals, retention, driving product adoption, and onboarding new customers for a global SaaS environment.

You will engage with US customers, maintain account health, and collaborate with Sales and Product teams to optimize client outcomes.

Qualifications

• Salesforce experience at Middle Administrator, BA or Consultant level.
• Advanced spoken and written English for daily US customer communication.
• Proactive, customer-facing mindset driving discovery and decisions.

Responsibilities

• Start product onboardings for new customers during ramp-up.
• Own proactive engagement for about 150–180 accounts: retention, renewals, adoption, upsell.
• Capture churn drivers and customer feedback for Product and Sales.
• Act as escalation point for the Concierge team on customer satisfaction.
• Maintain account health, renewal status, and engagement records in Dynamics.

Skills

Salesforce experience

Advanced English

Proactive mindset

SaaS onboarding experience

CRM familiarity

MS Dynamics ecosystem

Tools

CRM tools

Job description

Ascendix Technologies is seeking a well-organised Customer Success Specialist to manage a portfolio of Ascendix products. You’ll focus on proactive engagement, renewals, retention, driving product adoption, and onboarding new customers for a global SaaS environment.

You will engage with US customers, maintain account health, and collaborate with Sales and Product teams to optimize client outcomes.