Customer Success Lead

Listo; Polska; On-site; PLN 180,000 - 240,000; Full time

Job summary

At Listo is seeking a Customer Success Lead to ensure clients gain value from day one, build long-term relationships, and drive growth across B2B SaaS deployments.

You’ll own onboarding, monitor account health, and collaborate with venue operations and executive teams to identify expansion opportunities while creating scalable playbooks and documentation.

Qualifications

• 3+ years in customer success, account management, or similar roles at B2B SaaS companies.
• Skilled at using AI tools to stay organized, automate follow-ups, and gain insights from data.
• Proactive mindset — you anticipate needs before clients ask.
• Strong communicator, comfortable with both venue ops managers and C-suite executives.
• Excellent English, written and spoken.

Responsibilities

• Own client onboarding and make it seamless from day one.
• Build strong, proactive relationships with operations teams at major venues.
• Monitor account health and act before problems arise.
• Identify upsell and expansion opportunities and drive them to closure.
• Collect client feedback and share insights with the product team.
• Create playbooks and documentation that scale success.

Skills

Customer Success

SaaS

AI Tools

Proactive Mindset

Communication

Tools

Intercom

Job description

At Listo, we partner with some of the biggest names in sports and entertainment. We’re looking for a Customer Success Lead who will ensure our clients get incredible value from day one, building long‑term relationships and driving growth.

What You’ll Do

• Own client onboarding and make it seamless from day one
• Build strong, proactive relationships with operations teams at major venues
• Monitor account health and act before problems arise
• Identify upsell and expansion opportunities and drive them to closure
• Collect client feedback and share insights with the product team
• Create playbooks and documentation that scale success

What We’re Looking For

• 3+ years in customer success, account management, or similar roles at B2B SaaS companies
• Skilled at using AI tools to stay organized, automate follow‑ups, and gain insights from data
• Proactive mindset — you anticipate needs before clients ask
• Strong communicator, comfortable with both stadium ops managers and C‑suite executives
• Excellent English, written and spoken

Nice to Have

• Experience in hospitality, events, or venue management
• Familiarity with CS platforms like Intercom or similar tools
• Track record of driving expansion revenue

If you’re passionate about building lasting client relationships and scaling success, we’d love to hear from you.