Customer Success Automation Architect

Regnology

Polska

On-site

PLN 120,000 - 180,000

Full time

9 days ago

Application generator

Don’t send a generic resume — generate a resume and cover letter tailored to this exact role.

Get past ATS filters

Job summary

Regnology is seeking a Customer Success–embedded systems professional to design scalable support workflows, automation, and AI-enabled improvements. You will partner with CS leadership to translate needs into system solutions and own key tools like Jira Service Management and Microsoft 365.

Responsibilities include designing workflows, implementing AI solutions, and using Power BI data to automate and monitor operations. This role emphasizes collaboration with IT and cross-team stakeholders.

Qualifications

2+ years of experience in support operations or related fields.
Hands-on experience with workflow automation and Jira Service Management.
Strong understanding of SLAs, priorities, statuses, and escalations.
Familiarity with ITIL incident, request, and change management.
Comfortable with AI tools and identifying value within processes.
Ability to work with data from Power BI, APIs, or system databases in automations.
Strong analytical and problem-solving skills.
Ability to translate vague business requirements into practical cross-team solutions.
Strong stakeholder management and collaboration.
Bonus: scripting, low-code tools, webhooks, or Power Automate.
Familiarity with AI concepts in a business environment.

Responsibilities

Partner with Customer Success leadership to translate operational needs into scalable system solutions.
Design and improve workflows for ticket management, alerts, escalations, SLA tracking and handling, and collaboration between teams.
Identify where AI can meaningfully support or automate parts of a workflow, and help implement practical AI-supported solutions.
Use AI tools confidently for analysis, workflow design, automation, documentation, and operational improvements.
Own and continuously improve tools such as Jira Service Management and Microsoft 365.
Use data from tools such as Power BI as an input for automation, triggers, monitoring, and operational workflows rather than as a reporting-only function.
Identify opportunities to reduce manual work through workflow automation, system integrations, AI, and data-driven triggers.
Collaborate with IT and technical teams on solution architecture, integrations and APIs, data flows, governance, and system dependencies.
Lead or support system integrations and migrations.
Document tooling, workflows, automation logic, and system configurations.
Continuously identify opportunities to simplify and improve the CS/support operating model.