Customer Service & Supply Chain Coordinator (Hybrid)

Solaris Laser; Polska; Hybrid; PLN 60,000 - 90,000; Full time

Job summary

Solaris Laser is seeking a Customer Service Coordinator (Internal Flow) to act as the key liaison between internal customers, operations and global demand teams. The role coordinates intercompany flows, ensures regulatory compliance, monitors execution performance and drives issue resolution across the supply chain.

The candidate will review orders, verify availability, prioritize demand, and provide ongoing updates to stakeholders while supporting system enhancements and process improvements

Qualifications

• Experience with SAP MM module.
• Understanding of supply chain processes.
• Knowledge of Inventory management, purchasing and pricing."
• Strong communication and interpersonal skills.
• English proficiency at B2 level or higher.
• Customer-focused approach.
• High level of accuracy and attention to detail.
• Proactive and solution-oriented attitude.
• Ability to work independently and take ownership of tasks.
• Confidence in collaborating and negotiating with internal stakeholders.

Responsibilities

• Review and validate Purchase Orders for accuracy and compliance with internal requirements.
• Verify product availability and the completeness of information required for order processing and delivery.
• Coordinate necessary corrections with relevant stakeholders when needed.
• Manage and prioritize demand requests, ensuring timely execution and alignment across involved teams.
• Provide regular updates to internal customers regarding the status and progress of ongoing activities and open issues.
• Identify process deviations and non-conformities, communicate findings to stakeholders, and propose appropriate corrective actions.
• Escalate non-standard requests, complex issues, and significant non-conformities to management when required.
• Create and process Credit and Debit Notes in accordance with company procedures.
• Coordinate master data updates by collecting business requirements from internal customers and ensuring appropriate system changes are implemented.
• Act as the key liaison between Supply Chain, IT, and Process Development teams, supporting system enhancements, process improvements, and the implementation of new business requirements.
• Contribute to continuous improvement initiatives aimed at increasing operational efficiency and process standardization.

Skills

SAP MM

Supply chain

Inventory mgmt

Purchasing

Pricing

Communication

English B2+

Customer focus

Attention to detail

Ownership

Negotiation

Proactive

Job description

Solaris Laser is seeking a Customer Service Coordinator (Internal Flow) to act as the key liaison between internal customers, operations and global demand teams. The role coordinates intercompany flows, ensures regulatory compliance, monitors execution performance and drives issue resolution across the supply chain.

The candidate will review orders, verify availability, prioritize demand, and provide ongoing updates to stakeholders while supporting system enhancements and process improvements