Customer Service Specialist with French

Miele Australia Pty; Poznań; On-site; PLN 126,000 - 170,000; Full time

Job summary

A leading home appliance company located in Poznań, Poland, is seeking a customer service professional to manage orders and provide product advice. The ideal candidate must have a B2 level in French, with German as a plus. Join a vibrant team to improve customer satisfaction and contribute to our high-quality standards.

Qualifications

• Relevant work experience in a customer service role.
• German language skills would be an asset.

Responsibilities

• Accepting and processing home appliance orders from retail partners.
• Providing product advice and checking delivery capabilities.
• Creating offers in coordination with the sales force.
• Clarifying customer complaints, even in escalated cases.
• Processing administrative tasks.

Skills

B2 level of French language

Team-player

Attention to detail

Job description

**About Miele** service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products. Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are apprentices or managers. Make our claim your challenge - whether in Gütersloh, Melbourne or Singapore! Become one of more than 23,000 Miele employees in 50 countries around theworld who are committed to making our products even better every day - and help us to expand our innovation leadership.**About your workplace**Miele Global Services was established in 2019 to support Miele Group by centralization and standardization of the process. On a daily basis we are handling many processes from more than 20 entities, including accounting, controlling, sales back office, procurement and reporting.Your responsibilities:* accepting and processing home appliance orders from our retail partners via mails (Swiss market);* mail product advice, checking the ability to deliver and possibly offering alternative solutions;* creation of offers in coordination with the sales force;* clarifying customer complaints even in the event of an escalation;* entry and release of credit notes and returns according to specifications;* checking and completing work execution;* processing general administrative tasks of the department;Our requirements:* B2 level of French language;* german language would be an asset;* relevant work experience in a customer service;* good Team-player able to work in cross cultural team;* attention to detail and ability to deliver accurate results.For more than 125 years, Miele has been a family-owned, family-run company. Based on this tradition, a healthy balance between the demands and the appreciation of our employees is very important to us. Besides following our objective of becoming “forever better” which our employees represent with their specialist knowledge, their ambition and with thinking ahead, we want to ensure that everyone can experience and profit from our good working environment here at Miele. Living and passing on our Miele values, as well as working in teams to further develop our innovative products, are important parts of our Miele culture at each of our 50 locations.