Customer Service Specialist with english (maternity cover)

Brown-Forman Corporation; Polska; On-site; PLN 90,000 - 120,000; Full time

Job summary

Brown-Forman Corporation in Warsaw is seeking a Customer Service & Order Management professional for a 12-month maternity cover. The role focuses on end-to-end order management, ensuring timely, accurate execution and strong stakeholder collaboration.

You will process orders in SAP, coordinate with logistics partners, and support supply chain activities across international markets. The position is office/hybrid (4 days in the Warsaw office and one day from home).

Qualifications

• Minimum 2 years of experience in operations in an international business environment.
• Experience in customer service or order management within a dynamic setting.
• Ability to make decisions based on data and facts.

Responsibilities

• Be the single point of contact for international customers and distributors.
• Respond to orders and logistics queries mainly by email.
• Build strong relationships with distributors and advise on supply chain matters.
• Coordinate with logistics providers regarding order status.
• Collaborate with internal departments to share orders and stock information.
• Receive, validate, and process orders in SAP and track fulfilment progress.
• Proactively update orders to prevent delays and ensure on-time shipments.
• Produce order documentation and maintain high-quality master data.]
• Cooperate with Brown-Forman’s internal departments, provide and exchange information on customers' orders and stock situations.

Skills

End-to-end order management

International customer service

SAP experience

Stakeholder relationship management

English fluency

Tools

SAP ERP

Job description

In this role, you will be responsible for end-to-end order management across assigned markets, ensuring operational excellence, strong stakeholder relationships, and timely, accurate execution of all customer service activities. You will play a key role in supporting supply chain processes, coordinating with internal teams, and maintaining exceptional service levels for our customers. This is a 12 months maternity cover contract - starting from January 2027 (office/hybrid role - 4 days a week at Warsaw office and Fridays working from home).

What You Can Expect

Customer Service

• Be a single point of contact for dedicated international business customers and distributors.
• Respond to customer requests and queries related to their orders and logistics (mainly via email).
• Be a contact for distributors, build strong relationships and become trusted advisor in supply chain and order management areas.
• Communicate with logistics providers and supply chain partners concerning order status inquiries.
• Cooperate with Brown-Forman’s internal departments, provide and exchange information on customers' orders and stock situations.

Order Fulfillment

• Receive, validate and process orders for customers through SAP ERP system.
• Track order fulfilment progress, identify risk, propose changes to ensure on time order deliveries.
• Proactively seek opportunities to update orders, prevent delays, and ensure ontime shipments.
• Process and issue order documentation, adhere to established timelines.
• Ensure high quality of customer and order master data.
• Use multiple reports (e.g. production plans, planned shipment reports) and other sources of information for proactive order management.

What You Bring to the Table

• Minimum 2 years of relevant experience in operations in international business environment (preferable areas of customer service, order management or supply chain).
• Experience in related work within a changing and dynamic environment.
• Demonstrated ability to make decisions independently based on logical assumptions and factual information.
• Experience working with a supply chain system, ideally SAP.
• Language Proficiency: fluent in English, both spoken and written.

What Makes You Unique

• Exceptional communication skills (influencing, listening, written).
• Ability to build strong relationships at all levels with strong stakeholder awareness.
• Collaborative team player with conflict management skills.
• Excellent time management skills.
• Ability to manage and coordinate multiple tasks at the same time.
• Attention to details and high work quality.
• Adaptable, flexible and resilient.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

#LI #jackdaniels

Requisition Type: Employee Management Level: Professional Global Job Level: P5 Number of Openings Available: 0

Brown‑Forman Corporation has been building exceptional spirits brands for more than 150 years, responsibly upholding our founding promise of “Nothing Better in the Market.” Our portfolio of premium brands includes the Jack Daniel’s Family of Brands, Woodford Reserve, Herradura, el Jimador, Korbel, New Mix, Old Forester, The Glendronach, Glenglassaugh, Benriach, Diplomático Rum, Chambord, Gin Mare, Fords Gin, Slane, and Coopers’ Craft. With a team of approximately 5,400 employees worldwide, we proudly share our passion for premium beverages in more than 170 countries. Discover more about us at brown-forman.com and stay connected through LinkedIn, Instagram, and X.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status. Accommodations available upon request including an Interpreter.