Customer Service Specialist with english and french - 12 months fixed term contract

Brown-Forman Corporation; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Brown-Forman Corporation is seeking an order management professional to oversee domestic and international orders, ensuring accuracy and timely processing. This hybrid role in Warsaw involves coordinating with distributors, supply chain teams, production sites, and other stakeholders to resolve issues, implement process improvements, and support SAP EDI, LC compliance, and shipment verification.

The 12-month fixed-term contract offers a chance to contribute to premium beverage brands and grow

Qualifications

• 3+ years of experience in customer service or supply chain management.
• English and French must have - both at a communicative level.

Responsibilities

• Manage domestic and international orders, ensuring accuracy and timely processing.
• Act as the primary liaison between distributors, supply chain integration, production sites, and other stakeholders.
• Resolve day-to-day supply chain challenges and support logistics and shipping teams.
• Oversee the introduction of new products and manage package or proof changes.
• Ensure error-free electronic data interchange (EDI) of distributor purchase orders into SAP.
• Prepare proforma invoices and ensure compliance with Letter of Credit requirements.
• Coordinate special customs documents and manage shipment verification activities.
• Analyze order patterns and implement process improvements to enhance efficiency.
• Maintain distributor profiles, including regulatory requirements and master data.

Skills

Customer service

Supply chain management

English

French

Interpersonal skills

Analytical abilities

Multitasking

Team collaboration

Tools

SAP

ERP systems

Job description

Meaningful Work from Day One

Manage orders and ensure seamless order-to-cash processes. Your role involves coordinating with various stakeholders to resolve issues, optimize processes, and support the supply chain strategy.

This is an office/hybrid role (4 days a week at Warsaw office and Fridays working from home)

This is a 12 months fixed term contract

What You Can Expect

• Manage domestic and international orders, ensuring accuracy and timely processing.
• Act as the primary liaison between distributors, supply chain integration, production sites, and other stakeholders.
• Resolve day-to-day supply chain challenges and support logistics and shipping teams.
• Oversee the introduction of new products and manage package or proof changes.
• Ensure error-free electronic data interchange (EDI) of distributor purchase orders into SAP.
• Prepare proforma invoices and ensure compliance with Letter of Credit requirements.
• Coordinate special customs documents and manage shipment verification activities.
• Analyze order patterns and implement process improvements to enhance efficiency.
• Maintain distributor profiles, including regulatory requirements and master data.

Whay You Bring to the Table

• 3+ years of experience in customer service or supply chain management.
• English and French must have - both at a communicative level.
• Strong interpersonal and communication skills.
• Proficiency in SAP and other ERP systems.
• Excellent problem-solving and analytical abilities.
• Ability to manage multiple tasks and prioritize effectively.
• Collaborative team player with a focus on continuous improvement.

Who We Are

We believe great people build great brands. And we know there is Nothing Better in the Market than a career at Brown-Forman. Being a part of Brown-Forman means you will grow both personally and professionally. You will have the opportunity to solve problems, seize opportunities, and generate bold ideas. You will belong to a place where teamwork matters and where you are encouraged to bring your best self to work.

What We Offer

Total Rewards at Brown-Forman is designed to engage our people to ensure sustainable and profitable growth for generations to come. As a premium spirits company, we offer equitable pay structures for individual and company performance alongside a premium employee experience. We offer a range of premium benefits that reflect our company values and meet the needs of our diverse workforce.

Requisition Type: Employee Management Level: Professional Global Job Level: P5 Number of Openings Available: 1

Brown‑Forman Corporation has been building exceptional spirits brands for more than 150 years, responsibly upholding our founding promise of “Nothing Better in the Market.” Our portfolio of premium brands includes the Jack Daniel’s Family of Brands, Woodford Reserve, Herradura, el Jimador, Korbel, New Mix, Old Forester, The Glendronach, Glenglassaugh, Benriach, Diplomático Rum, Chambord, Gin Mare, Fords Gin, Slane, and Coopers’ Craft. With a team of approximately 5,400 employees worldwide, we proudly share our passion for premium beverages in more than 170 countries. Discover more about us at brown-forman.com and stay connected through LinkedIn, Instagram, and X.

Brown-Forman Corporation is committed to equality of opportunity in all aspects of employment. It is the policy of Brown-Forman Corporation to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.

Accommodations available upon request including an Interpreter.