Customer Service Executive (German & English Speaker)

CHEP; Warszawa; Hybrid; PLN 65,000 - 95,000; Full time

Benefits offered by this job

Annual bonus

3 days of volunteering leave

2 extra annual leave days

LuxMed Medical Insurance

Multisport Card

Transportation allowance

Employee Capital Plan

Employee Investment Plan

Job summary

CHEP is hiring a German and English-speaking Customer Service Executive in Warsaw, hybrid. You will handle customer inquiries across channels, onboard accounts, and collaborate with Sales and Operations to ensure a seamless customer experience.

The role emphasizes data accuracy, SLA adherence, and continuous improvement in European Customer Service, offering a competitive base salary and benefits. Fluency in German and English is essential.

Qualifications

• Experience in Customer Service, Customer Operations, Administration, or Operational Support.
• Ability to manage multiple priorities in a dynamic environment.
• Fluent in German and English with strong written and spoken skills.

Responsibilities

• Deliver exceptional customer service by resolving inquiries, complaints and requests with timely communication.
• Onboard customers, maintain accounts, and support service delivery activities.
• Collaborate with Sales, Operations, Finance and other teams to ensure seamless customer experience.

Skills

German language

English language

Customer service

Communication

Problem solving

Job description

CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our Hybrid Work Model .Job DescriptionBring Your Languages. Build Your Career. Make an Impact Across Europe.At CHEP, we help move goods to more people, in more places, than any other organization on earth. Behind this success is a team of customer-focused professionals who deliver exceptional service every day.We're looking for a German and English-speaking Customer Service Executive to join our European Customer Service team. If you enjoy solving problems, helping customers, working with digital tools, and collaborating in an international environment, this could be the perfect opportunity for you.Key Responsibilities May Include:Professionally manage and resolve customer inquiries, complaints, and requests, ensuring timely and effective communication while adhering to service level agreements (SLAs).Facilitate smooth customer onboarding processes, ensuring accurate setup of customer accounts, and delivering system training where needed to support customer success.Collaborate cross-functionally with teams such as Sales, Finance, and Operations to ensure a seamless customer experience, from order processing to issue resolution.Maintain accurate and up-to-date customer information and service requests in relevant systems, ensuring data integrity and supporting performance tracking and reporting.Conduct regular reviews of customer accounts to assess performance, identify improvement opportunities, and provide actionable insights to enhance customer satisfaction.Support continuous improvement initiatives by contributing ideas and feedback on optimizing customer service processes, reducing operational inefficiencies, and increasing service levels.Play a key role in customer retention efforts by proactively addressing issues, monitoring customer satisfaction metrics, and identifying opportunities for service enhancement.Act as a customer advocate within the organization, ensuring that customer needs and concerns are effectively communicated and addressed in collaboration with internal stakeholders.Customer Service Specialist (German & English speaking) Location: Warsaw | HybridJoin CHEP and help shape the future of Customer Service in EuropeAt CHEP, we're transforming the way we serve our customers across Europe. As part of a new European Customer Service organization, you'll play a key role in delivering an outstanding customer experience while working in a fast-paced, international environment.This is an exciting opportunity to join a global leader in sustainable supply chain solutions, collaborate with colleagues across Europe, and develop your career within a growing organization committed to innovation, operational excellence, and customer success.What You'll DoCustomer ExperienceDeliver exceptional service by managing customer inquiries, requests, and issue resolution.Own customer interactions across multiple channels, ensuring timely and professional communication.Customer OperationsSupport customer onboarding, account maintenance, and service delivery activities.Maintain accurate customer and transactional data to ensure operational excellence.CollaborationPartner with Sales, Operations, Supply Chain, and Finance teams to deliver seamless customer solutions.Act as a customer advocate, ensuring customer needs are effectively represented and addressed.Continuous ImprovementContribute to the transformation of Customer Service across Europe by identifying opportunities to simplify processes and improve service delivery.Support operational excellence, digital adoption, and best-practice sharing initiatives.Customer SuccessMonitor service performance and help drive customer satisfaction, loyalty, and retention.Use customer feedback and insights to identify opportunities for improvement.What Makes You SuccessfulWe're looking for someone who combines a passion for customer experience with strong organizational and problem-solving skills.Essential ExperienceExperience in Customer Service, Customer Operations, Administration, or Operational Support.Experience working within defined processes and service standards.Confidence using business systems, digital tools, and technology platforms.Ability to manage multiple priorities in a dynamic environment.Preferred ExperienceContact Centre, Shared Services, Customer Operations, or BPO environment.High-volume transactional processing.Experience supporting customers through multiple channels, including phone, email, and digital platforms.Skills You'll BringCustomer-first mindset.Strong communication and relationship-building skills.Attention to detail and data accuracy.Problem-solving ability and sound judgment.Effective prioritization and time management.Collaboration and teamwork.Continuous improvement mindset.Digital curiosity and confidence with technology.Language RequirementsFluent German (C1/C2)Fluent English (C1/C2)Additional European languages are an advantageWhat we offer?Attractive base salary with annual bonus & benefits (including 3 days of paid leave for volunteering, 2 additional annual leave days - after a full calendar year, financial bonus for a two-week holiday)LuxMed Medical InsuranceMultisport CardTransportation allowance of 110 PLN net per monthEmployee Capital PlanEmployee Investment PlanWhy Join CHEP?Be part of a major Customer Service transformation across Europe.Work in a collaborative and international environment.Gain exposure to customers and stakeholders across multiple European markets.Develop valuable skills in customer operations, process improvement, and digital tools.Access learning, career development, and internal mobility opportunities within a global organization.Contribute to a purpose-driven business helping build more efficient and sustainable supply chains.Support some of the world's most recognized retailers, manufacturers, and consumer goods brands.Together, we can create better supply chains, better businesses, and a better future.Remote TypeHybrid RemoteSkills to succeed in the roleAdaptability, Building Rapport, Commercial Sustainability, Continuous Process Improvement, Customer Experience (CX), Customer Support, Data Storytelling, Empathy, Experimenting, Our Business, Problem Resolution, Sales Communications, Taking Ownership, Teamwork, Understand CustomersWe are an Equal Opportunity Employer, and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer, please contact us at [e-mail].