Customer Service Specialist (Replacement Contract)

CANPACK Group; Kraków; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Pension plan

Insurance package

Annual bonus

LinkedIn Learning access

MyBenefit

Partial remote work

On-site onboarding

Job summary

CANPACK Group is seeking a Customer Service Specialist in Poland to cooperate with Logistics and Purchasing, manage customer orders, monitor sales plans, and control stock and receivables. The role supports international market development within a dynamic, global packaging company.

The ideal candidate holds a university degree, speaks English fluently and German is a plus, and has strong MS Office and Excel skills, with a customer-focused, analytical mindset.

Qualifications

• University degree (preferred: economics, international trade or similar).
• Excellent English (B2/C1) and good German (B2/C1) is a plus.
• Strong MS Office skills, especially Excel.
• Strong communication with customers and analytic, organized work style.
• Ability to work independently and in a team; international experience is a plus.
• SAP experience is a plus.

Responsibilities

• Cooperating with the customer’s Logistics and Purchasing departments
• Handling customer orders in line with agreed contracts
• Monitoring the execution of sales plans for assigned customers
• Controlling stock levels, receivables and returnable packaging
• Preparing reports and summaries
• Supporting Sales Managers in developing international markets

Skills

English

German

Communication

Analytical

Teamwork

Independent work

MS Office

SAP

Education

University degree (economics / international trade)

Tools

MS Office

Excel

Job description

CANPACK Group is a global manufacturer of environmentally friendly, modern packaging solutions, supplying top quality primary packaging, on time and wherever needed. The company, headquartered in Wayne, PA (USA), runs operations in 15 countries and employs nearly 8,500 people worldwide in 29 production sites for aluminum beverage cans, glass bottles, metal closures and containers for food and chemical industries. For 30 years the company has been consequently developing its business to become one of the leading global players on the international packaging market. With sustainability and corporate social responsibility being an important part of the Group’s DNA, CANPACK actively supports initiatives dedicated to environmental protection and local communities. If you enjoy working with people, feel comfortable in a dynamic environment and are not afraid of change or shifting priorities, this opportunity is for you.

Currently we are looking for: Customer Service Specialist

Location: Krakow/Brzesko (Poland)

Responsibilities

• Cooperating with the customer’s Logistics and Purchasing departments
• Handling customer orders in line with agreed contracts
• Monitoring the execution of sales plans for assigned customers
• Controlling stock levels, receivables and returnable packaging
• Preparing reports and summaries
• Supporting Sales Managers in developing international markets

Profile

• University degree (preferred: economics, international trade or similar)
• Very good command of English (B2/C1)
• Very good command of German (B2/C1) - nice to have
• Good knowledge of MS Office, especially Excel
• Strong communication skills and enjoyment of working with customers
• Good analytical skills and well-organized approach to work
• Ability to work independently and as part of a team
• Experience in a similar role in an international environment is an advantage
• SAP experience is a plus

We offer:

• Stable employment in one of the fastest-growing companies in Poland
• An interesting role in an international working environment
• Friendly work culture and supportive team
• Private medical care
• Pension plan, insurance package and an attractive annual bonus
• LinkedIn Learning and MyBenefit
• Work in Brzesko or Kraków with the possibility of partial remote work (on-site onboarding and training in Brzesko required)
• We can offer replacement contract.

CANPACK Group is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, age, sex, sexual orientation, gender identity, national origin, disability, or any other characteristic protected by law or not related to job requirements, unless such distinction is required by law. At CANPACK Group, our success is based on employees' success. Our ability to grow and to be the supplier of choice for our clients is based on building the strongest team possible. If you are driven by bold and ambitious goal you have what it takes to become a successful member of the CANPACK team! CANPACK has a strong foundation built on close customer relationships, quality excellence and a unique culture and values. Founded 30 years ago, CANPACK has grown to become one of the leading global players on the international packaging market. We are dedicated to providing our clients with environmentally friendly, modern packaging solutions on time and wherever needed and are looking for forward-thinking, flexible and engaged people to develop with us as we pursue our growth strategy. CANPACK produces a wide range of aluminum beverage cans, glass bottles, metal closures and containers for food and chemical industries. We operate 29 production sites in 19 countries around the world and sell our products to over 100. With sustainability and corporate social responsibility being an important part of the Groups DNA, CANPACK actively supports initiatives dedicated to environmental protection and local communities. Visit CANPACK website to learn more.