Customer Service Specialist – Pharmaceutical and Chemical Industry

Avantor; Gliwice; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

A leading multinational corporation in Gliwice is seeking a Customer Service Representative to join their dynamic team. This full-time role offers hybrid work and a competitive salary along with numerous benefits, including private healthcare and professional development opportunities. The ideal candidate will have experience in customer service, particularly within the manufacturing industry, and possess strong problem-solving and communication skills.

Benefits

Competitive remuneration

Annual bonus

Private healthcare

Comprehensive employee assistance program

Learning platforms

Qualifications

• Experience in customer service within the manufacturing industry.
• Professional working proficiency in English and Polish.
• Working knowledge of SAP and IMPULS is optional.

Responsibilities

• Be available for customers by e-mail/chat.
• Manage orders and ensure fulfillment.
• Communicate proactively with customers regarding order changes.

Skills

Problem-solving skills

Excellent communication

Customer-focused

Organizational skills

Time management skills

Team player

Education

Bachelor's or Master's Degree

Tools

Microsoft Office Suite

SAP

Job description

The Opportunity:

In this role you will be part of an amazing Customer Service Team in our Head Office in Gliwice – Hybrid work!

Next to an attractive salary for this full-time permanent position, we offer multiple benefits such as bonus, recognition awards, private healthcare and Kafeteria MyBenefit card.

If you have experience in customer service and are ready for the next challenge in your career - let's talk!

What we're looking for

• Education: Bachelor's or Master's Degree is welcome
• Languages: Professional working proficiency in English and Polish, language optional - French, German
• Experience in customer service within the manufacturing industry, including communication with internal and external clients, resolving operational issues, and supporting production-related processes. Proficient in computer use and the Microsoft Office Suite (Word, Excel, Outlook, PowerPoint), with working knowledge of SAP and IMPULS (optional). Working in a production environment has strengthened organizational skills, teamwork, and the ability to respond quickly to changing business needs.
• Possesses proven problem-solving skills
• Excellent communication
• Must be customer-focused
• Practices attentive and active listening
• Possesses organization and time management skills
• Team player with the ability to work independently

How you'll thrive and create an impact

• Be available for customers by e-mail/chat
• Order management: registration, requirement and feasibility checks, communication to customers
• Open order management: link with internal departments as QA, Supply Chain, Product Management and Manufacturing to fulfill customer requirements
• Proactive communication with customers on any changes for order fulfillment
• Receive and process complains
• Support activities and campaigns
• Provide customers with information regarding products, services, prices and delivery times
• Handle reservations and contracts
• Responsibility for invoicing activities, order & shipment tracking

Offer:

• A modern workplace built on trust and valued partnerships within a stable company.
• Competitive remuneration based on performance, including an annual bonus and recognition awards.
• Above-standard benefits such as a comprehensive employee assistance program, learning platforms, private healthcare, and more.
• Opportunities for professional development through various training programs in business, technical skills, and soft skills.
• Join a multinational corporation that offers an exciting and diverse working environment for engineers, technicians, chemists, and professionals alike.
• If you’re ready to make an impact in the world of supply chain management, we want to hear from you

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.