Customer Service Specialist 24/7 (Polish native)

PayU; Warszawa; Hybrid; PLN 47,000 - 69,000; Full time

Benefits offered by this job

International organization

Full-time contract

MyBenefit package

Training

Friendly work atmosphere

Hybrid model

Quarterly bonus

Job summary

PayU, a leading international fintech, seeks a Customer Service Representative to support customers via phone, email and live chat in a 24/7 & weekend system. Join a dynamic, multilingual team in Warsaw, with hybrid work options, ongoing training, and a quarterly bonus program as you help resolve inquiries and build strong customer relationships.

The role emphasizes accurate data handling, problem verification, collaboration with internal teams, and contributing to a positive brand image.

Qualifications

• Education: minimum secondary education.
• English (B2) level required.
• Excellent Polish written and spoken skills.
• Clear written communication.
• MS Office proficiency (Word, Excel, PowerPoint).
• Minimum six months experience in customer support.

Responsibilities

• Support PayU customers via phone, email, live chat in a 24/7 & weekends system.
• Manage customer databases in the operating system.
• Verify and identify contacting customers and recognize the reported problem.
• Record and forward requests to other operational departments.
• Communicate with other company teams to resolve issues.

Job description

About PayU

PayU is a leading payment services provider in Poland and across other European markets. The company enables online merchants to securely and automatically accept online payments via payment cards, digital wallets and local payment methods - including BLIK and fast bank transfers in Poland. PayU also offers installment and deferred payments (BNPL), cross-border payments and subscription payments. The company provides secure, flexible and easy-to-integrate payment solutions to businesses of all sizes and across a wide range of industries - from small and medium-sized enterprises to the largest e-commerce brands, as well as companies operating in the financial services and technology sectors.

We are seeking for a Customer Service Representative to provide comprehensive customer service, respond to inquiries, resolve problems, and register complaints, in a 24/7 & weekends system.

EXCITED YET? Keep reading to discover more about this opportunity!

RESPONSIBILITIES AND KEY ACTIVITIES

• Supporting PayU customers via phone, email, live chat in a 24/7 & weekends system,
• Managing customer databases in the operating system,
• Verification and identification of contacting customers and substantive recognition of the reported problem,
• Recording and forwarding requests to other operational departments,
• Communicate with other company teams to effectively and comprehensively resolve issues raised by customers.

QUALIFICATIONS AND EXPERIENCE

• Education - minimum secondary education,
• English language – minimum B2 level,
• Very good knowledge of the Polish language both in speech and writing,
• Ability to formulate thoughts clearly in written form,
• Good working knowledge of the Office package (Word, Excel, Power Point),
• Minimum six months of experience in Customer Support.

BEHAVIOURAL COMPETENCIES

• Communicativeness,
• Ability to work as part of a team,
• High personal culture,
• Ability to build a positive company image.

WHAT WE OFFER

• Work in an international organization operating in a rapidly changing industry,
• Full-time employment under a contract of employment,
• Benefits: ability to develop one’s own package in MyBenefit system,
• Series of training,
• Friendly work atmosphere in a cooperation-driven team,
• Ability to work in a hybrid model,
• Quarterly bonus.

About us

At PayU, we are a international fintech and our vision is to build a world without financial borders where everyone can prosper. We give people in high-growth markets the financial services and products they need to thrive. Our expertise in high-growth markets enables us to extend the reach of financial services. This drives everything we do, from investing in technology entrepreneurs, to offering credit to underserved individuals, to helping merchants buy, sell and operate online. Find out more www.payu.com

Our CommitmentToBuilding A DiverseAndInclusive Workforce

As a global and multi-cultural organization with varied ethnicities thriving across locations, we realize that our responsibility towards fulfilling the D&I commitment is huge. Therefore, we continuously strive to create a diverse, inclusive and safe environment, for all of our people, communities and customers. Our leaders are committed to create an inclusive work culture which enables transparency, flexibility and unbiased attention to each and everyPayUneerso they can succeed, irrespective of gender, color or personal faith. An environment where every person feels they belong, that they are listened to, and where they are empowered to speak up. At PayU we have zero tolerance towards any form of prejudice whether a specific race, ethnicity, or of persons with disabilities or the LGBTQ communities.