Customer Service Specialist

Energizer Holdings; Warszawa; On-site; PLN 110,000 - 150,000; Full time

Job summary

Energizer Holdings in Warszawa is seeking a customer‑oriented Order Management Specialist who speaks English (and Polish) to manage and maintain strong client relationships. This role is the first line of communication for Energizer and supports effective order management and service excellence.

You will process orders with high accuracy, coordinate with Supply and Demand Planning, handle returns, manage customer profiles, and collaborate with the commercial team to ensure timely delivery and

Qualifications

• Experience and knowledge of the SAP system.
• Educated to a minimum of "A level" or equivalent to include English/others languages & Maths.
• Language Skills: High proficiency in English and Polish. Additional languages e.g. German, French or Italian would be great advantage.
• Highly developed IT skills and proficient with Microsoft Office tools
• Ability to work as part of a team as well as on own initiative
• Passionate about customer service / order management
• Highly organized and able to manage deadlines effectively and efficiently
• High levels of attention to detail
• Flexible and responsive working style
• Good communicator with an excellent telephone manner

Responsibilities

• Processing customer orders with high accuracy ensuring product availability and managing order transportation.
• Understanding specific customer needs from packing requirements through to transportation and lead time management.
• Management of customer returns.
• Ensuring accurate customer profiles are maintained on database.
• Proactive customer engagement and updating on product availability and delivery times.
• Respond to customer queries and complaints within agreed response times.
• Use reports to drive decisions on own accounts.
• Collaborate with Supply and Demand Planning to manage availability issues.
• Work with Accounts Receivable to resolve queries.
• Support continuous improvement to day-to-day role and personal development.
• Phone/email contact with customers and with commercial teams.

Skills

SAP knowledge

English proficiency

Polish proficiency

MS Office

Customer service

Team player

Education

A level or equivalent

Tools

SAP

EDI

Hybris

Job description

Energizer are seeking a customer orientated Order Management Specialist speaking English (and ideally any other language: German, French or Italian) to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Responsibilities

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
• Understanding specific customer needs from packing requirements through to transportation and lead time management.
• Management of any customer returns.
• Ensuring accurate customer profiles are maintained on database.
• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
• Respond to all customer queries and complaints within agreed response times.
• Use daily/weekly/monthly reports to drive decisions on own accounts
• Work collaboratively with Supply and Demand Planning teams to manage product availability issues
• Working with Accounts Receivable team to deal with queries effectively.
• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
• Continuously strive to achieve personal development supporting business objectives.
• Phone/email contact with customers
• Phone/email contact with commercial team (and other ENR functions)
• EDI/Hybris roll out.
• Supporting other team members, backup for others

What we are looking for

• Experience and knowledge of the SAP system
• Educated to a minimum of "A level" or equivalent to include English/others languages & Maths
• Language Skills: High proficiency in English and Polish. Additional languages e.g. German, French or Italian would be great advantage.
• Highly developed IT skills and proficient with Microsoft Office tools
• Ability to work as part of a team as well as on own initiative
• Passionate about customer service / order mangement
• Highly organized and able to manage deadlines effectively and efficiently
• High levels of attention to detail
• Flexible and responsive working style
• Good communicator with an excellent telephone manner