Customer Service Representative

Energizer Holdings; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Energizer Holdings is seeking a customer oriented Order Management Specialist (speaking English and ideally additional languages) to manage and nurture strong client relationships. You will be the first line of communication for Energizer and help deliver our vision of outstanding customer service through effective order management.

Responsibilities include processing orders with high accuracy, ensuring product availability, coordinating transport and lead times, handling returns, and

Qualifications

• Experience and knowledge of the SAP system.
• Educated to a minimum of “A level” or equivalent to include English/others languages & Maths.
• High proficiency in English and Polish; additional languages such as German, French or Italian are advantageous.

Responsibilities

• Processing orders with high accuracy ensuring product availability and managing transportation.
• Understanding customer needs from packing requirements to lead time management.
• Managing customer returns and updating customer profiles in the database.
• Proactive customer engagement and managing expectations on availability, delivery times, and delays.
• Responding to customer queries and complaints within agreed times.
• Using reports to drive decisions on own accounts and collaborating with Supply and Demand Planning.

Skills

SAP

English

Polish

Microsoft Office

Teamwork

Education

A level or equivalent

Tools

SAP

Job description

Energizer are seeking a customer orientated Order Management Specialist (speaking English and ideally any other language: French, Italian or German) to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Responsibilities

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
• Understanding specific customer needs from packing requirements through to transportation and lead time management.
• Management of any customer returns.
• Ensuring accurate customer profiles are maintained on database.
• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
• Respond to all customer queries and complaints within agreed response times.
• Use daily/weekly/monthly reports to drive decisions on own accounts
• Work collaboratively with Supply and Demand Planning teams to manage product availability issues
• Working with Accounts Receivable team to deal with queries effectively.
• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
• Continuously strive to achieve personal development supporting business objectives.
• Phone/email contact with customers
• Phone/email contact with commercial team (and other ENR functions)
• EDI/Hybris roll out.
• Supporting other team members, backup for others

What we are looking for

• Experience and knowledge of the SAP system
• Educated to a minimum of “A level” or equivalent to include English/others languages & Maths
• Language Skills: High proficiency in English and Polish. Additional languages e.g. German, French or Italian would be great advantage.
• Highly developed IT skills and proficient with Microsoft Office tools
• Ability to work as part of a team as well as on own initiative
• Passionate about customer service / order mangement
• Highly organized and able to manage deadlines effectively and efficiently
• High levels of attention to detail
• Flexible and responsive working style
• Good communicator with an excellent telephone manner