Associate, Customer Service with French

Energizer; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Job summary

Energizer Holdings, Inc. is seeking a customer-oriented Order Management Specialist in Warsaw to manage and maintain strong client relationships. You will be the first line of communication, ensuring accurate orders and timely delivery while delivering outstanding service.

The role requires high English and Polish proficiency, SAP experience, and collaboration with Supply & Demand Planning and Accounts Receivable. Flexible hybrid work arrangements are available.

Qualifications

• Experience with SAP system and customer order handling.
• Fluent in English; Polish language proficiency.
• Good IT skills; proficient with Microsoft Office.

Responsibilities

• Process customer orders accurately, ensure product availability and manage transportation.
• Understand customer needs from packing to lead time management.
• Manage customer returns and maintain accurate profiles in the system.
• Respond to queries/complaints within agreed times and use reports to drive decisions.
• Collaborate with Supply & Demand Planning and Accounts Receivable to resolve issues.

Skills

SAP knowledge

English proficiency

Polish proficiency

Team collaboration

Customer service orientation

Education

A level or equivalent incl. English & Maths

Tools

Microsoft Office

SAP

Job description

What you'll love about this job

Great team, international spirit, flexible hybrid work.

This is Energizer Holdings, Inc.

Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization - we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we're a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.

Position Summary

Energizer are seeking a customer orientated Order Management Specialist (speaking English and ideally any other language: French, Italian or German) to manage and maintain excellent client relationships. This exciting opportunity will allow you to be the first line of communication for Energizer and enable you to demonstrate our corporate vision of outstanding customer service to all through effective order management and building lasting relationships with customers, especially those under your responsibility.

Responsibilities

• Processing of customer orders with a high level of accuracy ensuring product availability and managing order transportation.
• Understanding specific customer needs from packing requirements through to transportation and lead time management.
• Management of any customer returns.
• Ensuring accurate customer profiles are maintained on database.
• Proactive customer engagement. For example, managing expectations on product availability, delivery times and delays and dealing with issues related to sales over forecast.
• Respond to all customer queries and complaints within agreed response times.
• Use daily/weekly/monthly reports to drive decisions on own accounts
• Work collaboratively with Supply and Demand Planning teams to manage product availability issues
• Working with Accounts Receivable team to deal with queries effectively.
• Seeking to review and implement continuous improvement to day to day role ensuring best practice always maintained.
• Continuously strive to achieve personal development supporting business objectives.
• Phone/email contact with customers
• Phone/email contact with commercial team (and other ENR functions)
• EDI/Hybris roll out.
• Supporting other team members, backup for others

What we are looking for

• Experience and knowledge of the SAP system
• Educated to a minimum of "A level" or equivalent to include English/others languages & Maths
• Language Skills:High proficiency in English and Polish. Additional languages e.g. German, French or Italian would be great advantage.
• Highly developed IT skills and proficient with Microsoft Office tools
• Ability to work as part of a team as well as on own initiative
• Passionate about customer service / order mangement
• Highly organized and able to manage deadlines effectively and efficiently
• High levels of attention to detail
• Flexible and responsive working style
• Good communicator with an excellent telephone manner
• Tenacity and initiative

Come join us!

Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.