Help Desk Technician with German

Ria Money Transfer; Warszawa; Hybrid; PLN 70,000 - 90,000; Full time

Benefits offered by this job

Hybrid work 3x/week

Language courses

Udemy training

Medical cover for employee and family

Life insurance on preferential terms

Multisport card

Team events and volunteering

Employee referral program

Job summary

Ria Money Transfer is seeking a Helpdesk Technician to join the Technical Support team in Warsaw. You will provide Level 1 IT support in German and English via phone and email, troubleshoot basic hardware and software issues, and handle user inquiries related to web tools.

Ideal candidates have German and English fluency, prior helpdesk or customer service experience, and familiarity with Zendesk. The role offers a hybrid work setup and opportunities for language training and growth.

Qualifications

• Fluency in German (spoken and written) and English or Spanish – required
• Previous experience in Helpdesk, IT support, or customer service
• Basic knowledge of IT systems, including browsers, email clients, and web-based tools
• Experience with ticketing systems (e.g., Zendesk) is a plus
• Ability to work in a fast-paced, customer-focused environment

Responsibilities

• Provide Level 1 IT support in German/English via phone and email
• Troubleshoot basic hardware, software, and connectivity issues
• Handle user inquiries related to web tools and platforms
• Deliver professional, empathetic, and effective customer service

Skills

German fluency

English

Customer service

Troubleshooting

Zendesk

Tools

Zendesk

Job description

Description

Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.

We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.

About This Role

As a Helpdesk Technician, in Technical Support team, your role will be delivering high-quality customer service and efficiently resolving basic technical issues.

Roles & Responsibilities

• Provide Level 1 IT support in German/English via phone and email
• Troubleshoot basic hardware, software, and connectivity issues
• Handle user inquiries related to web tools and platforms
• Deliver professional, empathetic, and effective customer service

Position Requirements

• Fluency in German (spoken and written) and English or Spanish – required
• Previous experience in Helpdesk, IT support, or customer service
• Basic knowledge of IT systems, including browsers, email clients, and web-based tools
• Experience with ticketing systems (e.g., Zendesk) is a plus
• Ability to work in a fast-paced, customer-focused environment

Perks & Benefits

• Hybrid work mode (3 times per week from office)
• Language courses
• Udemy e-learning platform
• Medical care package for the employee and family with the ‘Freedom of Treatment’ service
• Life insurance on preferential terms
• Multisport card
• Integration activities - ping pong in the office, board games, volunteer projects
• Employee referral scheme

Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Check out our website to learn more about the company at: http://www.riamoneytransfer.com/

The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.