Customer Service Rep/Agent with Swedish and English

Workwide AB; Polska; On-site; PLN 45,000 - 70,000; Full time

Benefits offered by this job

Onboarding

Mentorship

CSR activities

Global, dynamic environment

Work-life balance

Job summary

Bridgestone in Poland is seeking a Customer Service Representative fluent in Swedish and English to serve as the first point of contact for customers, handling orders and resolving issues. You will provide advanced product information and support fitment inquiries, while coordinating with Sales, Finance, IT and Marketing to drive satisfaction.

Responsibilities include processing orders, addressing escalated queries, building relationships, and collaborating with cross-functional teams to improve

Qualifications

• No specific degree required; experience in customer service preferred.
• Previous experience in customer service roles is an advantage.
• Familiarity with SAP and CRM tools is beneficial.

Responsibilities

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Skills

Swedish

English

Power BI

CRM tools

Education

No degree required

Tools

SAP

Excel

Job description

Customer Service Rep/Agent with Swedish and English

Job Purpose
You will act as the first point of contact for customers, managing order processing, resolving escalated issues, and providing advanced product and service information. You will collaborate with internal teams such as Sales, Finance, LSCM, IT, and Marketing to ensure customer satisfaction and operational excellence.
Responsibilities:

• Record and process custom/special orders and coordinate with relevant teams
• Respond promptly to escalated customer issues and ensure resolution
• Act as first point of contact for customer queries and complaints
• Provide advanced product/service information and support fitment inquiries
• Follow sales and channel dynamics to provide tailored suggestions to customers
• Build strong customer relationships and adopt customized strategies
• Collaborate with cross-functional teams to resolve issues and improve processes
• Participate in regional meetings and share feedback from stakeholders

Qualifications & Experience Required
Education, Master, other certification:

• No specific degree required; experience in customer service preferred

Experience:

• Previous experience in customer service roles is an advantage

Technical Skills:

• SAP knowledge
• Basic Excel skills
• Familiarity with CRM tools (Freshdesk, Salesforce, ERP systems)
• Ability to navigate data and use Power BI for insights

Languages Skills:

• Swedish C1
• English C1

Soft/Behavioral Skills:

• Strong communication and problem-solving skills
• Customer focus and ability to manage complex issues
• Collaborative mindset and ability to work across departments
• Goal-oriented and proactive approach
• Ability to prioritize and manage multiple tasks
• Resilience in handling challenging customer situations

WHAT WE OFFER
At Bridgestone, what really matter is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive payment; we will provide you:

• A supportive and engaging onboarding experience to ensure a smooth transition into our team.
• The opportunity to develop and grow, through training and regular mentorship.
• Corporate Social Responsibility activities.
• A truly global, dynamic and challenging work environment.
• Agility and work/life effectiveness and your long-term well-being.
• A diverse and inclusive team.

We are committed to create an even more inclusive culture that advances equity, embraces individuality, and helps our increasingly diverse teammates, customers, and communities thrive, by providing equal opportunities in employment. This means that all job applicants and members of staff will receive equal treatment and that we will not discriminate on grounds of gender, marital status, race, ethnicity, color, nationality, national origin, disability, sexual orientation, religion or age.
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