Customer Service Professional with Japanese

Pracawwarszawie; Remote; PLN 25,000 - 35,000; Full time

Job summary

A leading company in customer service based in Warsaw, Poland, is seeking motivated individuals proficient in Japanese and English to join their team. Responsibilities include maintaining email quality, ensuring data accuracy on the database, and adhering to company policies. Preferred candidates have customer service experience, knowledge of MS Office, and strong problem-solving skills. Join a supportive environment where you can grow your skills and make a difference.

Qualifications

• Proficiency in Japanese at a C1 level and English at a B2 level is required.
• Experience in customer service is a plus.
• Knowledge of MS Office and developed computer skills is necessary.

Responsibilities

• Achieve email quality score goals to meet client satisfaction.
• Maintain database accuracy and security.
• Follow company policies for quality assurance.

Skills

Proficiency in Japanese (C1)

Proficiency in English (B2)

Knowledge of MS Office

Computer skills

Dependable and reliable

Motivated and enthusiastic

Job description

Your daily tasks:

• Consistently achieve email quality score goals to meet client and customer satisfaction goals.
• Maintain accuracy and security of customer information on the database;
• Following company policies and procedures, ensuring quality;
• Performing daily tasks in an efficient and timely manner;
• Investigate, troubleshoot, and diagnose hardware and software technical issues;
• Stay up to date with process changes and product updates;
• To complete daily tasks as allocated in an efficient and timely manner.

Requirements

• Language: Proficiency in Japanese (C1) and English (B2)
• Experience: Cool if you have experience in customer service;
• Technology: Knowledge of MS Office and developed computer skills;
• Personality: Motivated and enthusiastic. Dependable, reliable and able to perform duties with minimum supervision (w@h set up).

Advantages will be

• Ability to prioritize and plan;
• Independence AND ability to work with minimal supervision;
• Ability to solve problems;
• Attention to detail;
• Soft skills.