Customer Service Officer

ALSTOM Gruppe; Katowice; On-site; PLN 120,000 - 180,000; Full time

Job summary

A leading transport solutions provider in Katowice is seeking a Customer Service Officer to manage service projects and support contract acquisition. The ideal candidate will have a Bachelor’s Degree and strong communication skills, alongside a desire to work collaboratively. You will enjoy a dynamic role that fosters growth, with opportunities to develop into a Project Manager. A competitive reward package, including comprehensive social coverage, is offered in this full-time position.

Benefits

Learning and development opportunities

Dynamic reward package

Comprehensive social coverage

Qualifications

• Bachelor’s Degree and a passion for project management.
• Strong communication and negotiation skills.
• Practical knowledge of MS Office.

Responsibilities

• Support acquisition of orders/contracts.
• Provide correspondence with partners/clients.
• Coordinate contracts and execution.
• Prepare documentation for clients.

Skills

Project management

Communication

Negotiation

Adaptability

Time management

Team collaboration

Education

Bachelor’s Degree

Tools

MS Office

Job description

Customer Service Officer

Company: Alstom

At Alstom, we understand transport networks and what moves people. From high-speed trains, metros, monorails, and trams, to turnkey systems, services, infrastructure, signalling and digital mobility, we offer our diverse customers the broadest portfolio in the industry. Every day, 74,000 colleagues lead the way to greener and smarter mobility worldwide, connecting cities as we reduce carbon and replace cars.

Could you be the full-time Service Tender Specialist in Katowice we’re looking for?

Your future role

Take on a new challenge and apply your tendering expertise in a new cutting-edge field.

You’ll be the person the team turns to for momentum and to push service projects forward. No two days are the same, but day-to-day, you’ll support the team with dealing with orders or contracts, enable those around you to excel, and much more.

We’ll look to you for:

• Supporting department in the process of acquiring orders/contracts
• Providing correspondence with partners/clients
• Supporting coordination of contracts and execution
• Preparation of documentation for the clients

All about you

We value passion and attitude over experience. That’s why we don’t expect you to have every single skill. Instead, we’ve listed some that we think will help you succeed and grow in this role:

• Minimum Bachelor’s Degree and passion for project management
• Ability to gain and apply insight from every project
• Flair for leading and influencing others
• Practical knowledge of MS Office
• A proactive and resourceful approach
• Desire to work collaboratively
• Strong communication and negotiation skills
• Adaptability and effective time management
• Detail-oriented
• Experience or understanding of conflict and crisis management

Things you’ll enjoy

Join us on a life-long transformative journey – the rail industry is here to stay, so you can grow and develop new skills and experiences throughout your career. You’ll also:

• Enjoy stability, challenges and a long-term career free from boring daily routines
• Work with service teams
• Collaborate with transverse teams and helpful colleagues
• Contribute to innovative projects
• Steer your career in whatever direction you choose across functions and countries
• Benefit from our investment in your development, through award-winning learning
• Progress towards Project Manager
• Benefit from a fair and dynamic reward package that recognises your performance and potential, plus comprehensive and competitive social coverage (life, medical, sport card)

You don’t need to be a train enthusiast to thrive with us. We guarantee that when you step onto one of our trains with your friends or family, you’ll be proud. If you’re up for the challenge, we’d love to hear from you!

Important to note

As a global business, we’re an equal-opportunity employer that celebrates diversity across the 70+ countries we operate in. We’re committed to creating an inclusive workplace for everyone.