Customer Service Manager - Lead Global Team (Hybrid)

Sandvik; Katowice; Hybrid; PLN 211,000 - 296,000; Full time

Job summary

A global high-tech engineering group is seeking a Customer Service Manager in Katowice, Poland. This role requires leadership of a customer service team to ensure exceptional service for international markets. The ideal candidate will have a strong customer service background, leadership capabilities, and excellent communication skills in English, with additional language proficiency in Spanish or Arabic preferred. This position offers a hybrid work model with opportunities for continuous improvement and innovation.

Qualifications

• Proactive and people-focused leader with experience in Customer Service or Sales Support.
• Ability to lead high-performing teams and drive results.
• Experience in managing Customer Service activities.

Responsibilities

• Lead a customer service team to provide world-class experience.
• Drive continuous improvement and encourage innovation among team.
• Manage local KPI’s aligned with Customer Services objectives.

Skills

Leadership

Customer service

Communication skills

Coaching

Strategic thinking

Fluency in English

Fluency in Spanish or Arabic

Tools

SAP

Job description

A global high-tech engineering group is seeking a Customer Service Manager in Katowice, Poland. This role requires leadership of a customer service team to ensure exceptional service for international markets. The ideal candidate will have a strong customer service background, leadership capabilities, and excellent communication skills in English, with additional language proficiency in Spanish or Arabic preferred. This position offers a hybrid work model with opportunities for continuous improvement and innovation.