Customer Service & Logistics Specialist — Warsaw Hub

Karo Group, Inc.; Województwo mazowieckie; On-site; PLN 120,000 - 180,000; Full time

Job summary

A growing healthcare company is seeking a Customer Service Manager to oversee B2B operations in Poland. The role involves managing customer inquiries, ensuring service levels, and collaborating with logistics partners to enhance customer experience. Candidates should have a strong service-oriented mindset, fluency in Polish and English, and experience in customer service or logistics. The role offers a chance to grow within a supportive team and make a significant impact in a dynamic environment.

Benefits

Competitive salary pack

Flexible schedule

Positive work environment

Opportunities for growth

Qualifications

• Experience in Customer Service, Order Management, or Logistics in a B2B environment.
• Proactive and solution-focused mindset, comfortable in fast-paced settings.
• Ability to collaborate with internal and external partners.

Responsibilities

• Manage daily B2B customer service operations.
• Handle customer inquiries with accuracy.
• Ensure high service levels for pharmacies and wholesalers.
• Collaborate with our 3PL partner on delivery planning.
• Monitor logistics performance and elevate challenges.

Skills

Customer Service

Strong communication skills

Problem-solving

Collaboration

Fluency in Polish

Fluency in English

Tools

ERP/CRM systems

Job description

A growing healthcare company is seeking a Customer Service Manager to oversee B2B operations in Poland. The role involves managing customer inquiries, ensuring service levels, and collaborating with logistics partners to enhance customer experience. Candidates should have a strong service-oriented mindset, fluency in Polish and English, and experience in customer service or logistics. The role offers a chance to grow within a supportive team and make a significant impact in a dynamic environment.