Customer Service Data Specialist (m/f/d)

Landbell Group; Warszawa; Hybrid; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Pension contribution

Job summary

Landbell Group in Warsaw is seeking a Customer Service Data Specialist to join the hybrid, full-time Shared Services team. You will support European Regulatory & Compliance processes, monitor documentation, and use reports to improve current procedures.

The role focuses on producing country-specific producer responsibility reports for authorities and clients. You will work with Excel to consolidate data, register customers in internal systems, and generate reports for authorities, while

Qualifications

• Some work experience in data analysis and customer service, with client contact.
• Accurateness and high attention to details. Strong technical and MS Excel skills.
• Willingness to work in a process- and data-oriented environment with numbers and spreadsheets.
• Strong English language to communicate with colleagues and authorities; another EU language is a plus.
• Excellent communication skills for direct contact with internal and external customers and suppliers.

Responsibilities

• Consolidate spreadsheets and analyse large datasets using Excel, including pivot tables.
• Register customers and suppliers in internal systems.
• Prepare, generate, and submit reports on behalf of clients to local authorities and compliance schemes.
• Support with administrative and ad hoc tasks to ensure smooth daily operations.
• Proactively follow up with clients and suppliers via phone and email to gather information and resolve issues.

Skills

Data analysis

Customer service

English communication

Tools

Excel

Pivot tables

Internal systems

Job description

Customer Service Data Specialist (m/f/d)

Immediately

Hybrid (3 Days Office) | Full-time (40 hours)

6-month fixed-term contract | possibility of moving to an indefinite contract afterwards

In this analytical role, based in Warsaw Shared Services centre of Landbell Group, you will play active role in supporting European processes of Regulatory & Compliance departments of the company. You will follow relevant office and process procedures, maintain high quality documentation, work according to relevant metrics – while actively look at ways to improve current processes, whether already transformed to Warsaw or support new processes being transitioned. Your main tasks will be to prepare country specific producer responsibility reports for regulatory authorities in a required format.

Your duties will include

• Consolidate spreadsheets and analyse large datasets using Excel, including formatting and working with tools such as pivot tables.
• Register customers and suppliers in internal systems.
• Prepare, generate, and submit reports on behalf of clients to local authorities and compliance schemes.
• Support with various administrative and ad hoc tasks as needed to ensure smooth daily operations.
• Proactively follow up with clients and suppliers via phone and email to gather and clarify information and resolve any issues.

Job requirements

• Some work experience in data analysis and customer service, with client contact
• Accurateness and high attention to details. Strong technical and MS Excel skills
• Willingness to work in a process and data-oriented environment, loaded with numbers and Excel spreadsheets.
• Strong English language, to be able to communicate with colleagues & authorities (other EU language, i.e. German or French will be an advantage).
• Excellent communication skills, for direct contact with internal and external customers & suppliers in a foreign language
• A multicultural and multinational work environment within a small team.
• Collaboration with prestigious institutions and subject-matter experts from around the world.
• Office located in the heart of Warsaw.
• On-the-job development and learning opportunities.
• An open, relaxed organization with a highly motivated team.
• Opportunity to grow alongside the company.
• Pension contribution.

You can learn more about who we are and what we stand for here .

Or if you’re looking for more information on extended producer responsibility (EPR) in general, check out this video .

And you can find more helpful and informative videos like that on our YouTube channel .

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