Customer Service Advisor (Healthcare) with German + English

Cross Border Talents; Szczecin; On-site; PLN 30,000 - 120,000; Full time

Job summary

A healthcare consulting company in Szczecin is looking for a Customer Service Advisor to provide exceptional service and advice to clients. The ideal candidate will have a medical background and be fluent in German and English. Responsibilities include being the first point of contact for customers, fostering relationships, and resolving inquiries. This role offers full-time day shifts, training support, and professional development opportunities.

Benefits

Private medical care

Group insurance program

Social activities and events

Training and development opportunities

Qualifications

• Bachelor's or Master's degree in medical studies like pharmacy or biotechnology.
• Fluency in German and English essential for communication.
• Strong organizational skills and ability to handle multiple tasks.

Responsibilities

• Provide health advising and strategic recommendations.
• Act as the first point of contact for customers' inquiries.
• Build trust and relationships with customers.

Skills

Fluency in German

Fluency in English

Effective communication

Time management

Multitasking

Education

Bachelor's or Master's degree in medical studies

Degree in Pharmacy/Chemistry/Biology/Biotechnology

Job description

About the job

Are you passionate about healthcare and fluent in German and English?

If so, this opportunity might be just what you're looking for to combine both interests!

We are seeking a communicative individual who will play a key role in delivering exceptional service to our clients bridging the gap between their individual healthcare needs and solutions!

Your responsibilities:

• Immerse yourself in Health advising, contributing to the success of top brands.
• Be an effective communicator, bridging the gap between customer and our client, ensuring smooth collaboration.
• Be the 1st point of contact to consult, assist, and support the customer needs.
• Foster enduring relationships with customers, building trust.
• Take charge of solving problems and take care of maintaining our client's good name and image.
• Learn the art of providing strategic recommendations and generating exceptional customer service.
• As a Customer Service Advisor, you will be the first point of contact for the customer, responding to the various incoming requests about pharmaceutical products, solving the emerging issues via telephone, mail, chat.

• Main requirement: Medical background: Bachelor's or Master's degree in medical studies: pharmacy, biotechnology, etc.
• Degree in Pharmacy/Chemistry/ Biology/ Biotechnology/Science or similar field of studies.
• Fluency in German and English.
• Effective organization and time management skills are essential.
• You’re self-motivated and skilled at multitasking, ready to take on new challenges.
• You are excited about your field of studies and willing to continue improving your knowledge in the medical working environment.

We offer:

• Schedule: Full-time. Day Shifts - 8:00-19:00. From Monday till Friday. Every second Saturday is a working one.
• Our "2 weeks training" and “learning by doing” approach promises professional growth as you gain hands‑on experience, with a constant support of your Training Buddy.
• Embrace an international and diverse work environment, expanding your horizons.
• Your development will reflect your evolving skills and potential as we invest in your development.
• Employment Contract.
• Private medical care.
• Group insurance program, sports and leisure program.
• Social activities, events and celebrations.