Customer Project Manager - Professional

Worldline; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is seeking a Client Project Manager (CPM) to lead end-to-end client integration projects for e-commerce merchants. You will coordinate a dedicated team across Credit and Risk, Technical Integration, Legal, Pricing and Compliance, acting as the primary contact for clients and the commercial team.

Strong communication with KYC support is essential. Ideal candidates hold a related bachelor's degree and excel in managing multiple projects, with English fluency and Polish communication.

Qualifications

• Client-focused, result-oriented approach with emphasis on quality and efficiency.
• Commercial mindset linking project delivery to revenue targets.
• Strong stakeholder management and persuasive skills.
• Ability to adapt to dynamic environments and manage multiple projects.
• Excellent communication and analytical abilities.

Responsibilities

• Manage end-to-end multi-solution project delivery for e-commerce clients.
• Resolve blockers to ensure project milestones align with agreements.
• Oversee multiple projects from deal confirmation to transaction processing.
• Define integration scope based on client requirements and business model.
• Form project teams and coordinate onboarding and deliveries.
• Lead progress reviews with clients, sales, and internal stakeholders.
• Support clients with KYC documentation and onboarding assistance.
• Manage client expectations throughout onboarding and supplier onboarding.

Skills

Client-focused

Commercial mindset

Stakeholder management

Time management

Planning & organizational

Communication & analytical

English proficiency

Polish language

E-commerce / online payments

Education

Bachelor's degree in related field

Job description

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity

The Client Project Manager (CPM) is end-to-end responsible for managing multiple client integration projects (e-commerce merchants) and their subsequent changes. Within the scope of a project, the CPM manages the scope assessment, requirements gathering, end-to-end supplier boarding and coordinates the deliveries of a dedicated team of experts in the areas of Credit and Risk, Technical Integration, Legal, Pricing and Compliance. Once a deal is confirmed, the CPM becomes the first point of contact for the client and for the commercial team.

The CPM provides support to clients in completing required KYC documentation required by Worldline and its payment providers and performs operational tasks related to their project/change portfolio. The focus of the CPM is to ensure maximum client satisfaction and the shortest possible onboarding duration.

The CPM role requires remote and face to face merchant interaction and implies strong communication and organizational skills. The ideal candidate is able to manage complex projects simultaneously, can persuade internal stakeholders without formal authority and is passionate about delivering excellent client services.

Day-to-Day Responsibilities

The work environment is dynamic and very competitive. Payment products, compliance requirements and technology are rapidly evolving; the CPMs must keep up with industry trends.

The Main Responsibilities Of The CPM Are Described Below

• Manage and own end-to-end multi-solution project delivery.
• Remove all blocks that will stop the project delivery as per agreement with customer
• Manage Multiple projects/upsells, from deal confirmed to transaction processing stage
• Defines the scope of each integration based on client requirements/business model
• Forms a project team for each client onboarding/coordinates the deliveries of the team
• Initiates/ leads progress report sessions with clients/sales/internal stakeholders
• Provides support to clients in compiling the KYC documentation
• Manages the client expectations during the onboarding process
• Manages the end-to-end supplier boarding for the merchants
• Effectively communicates/reports on the status of projects to clients/ other stakeholders
• Defines and safeguards the integration timelines for each client
• Manages and build strong internal and external relationships
• Challenges the “status quo” / drive improvement in the client onboarding areas

Who Are We Looking For

• Client-focused, result-oriented, quality- and efficiency-driven
• Commercial mindset, able to relate project delivery to revenue targets
• Internal/external stakeholder management capabilities: the power of persuasion
• Able to effectively adapt to the dynamic change environment within the organization.
• Attention to details
• Team player
• Fantastic time management
• Ability to work within the process framework
• Experience in managing customer relations (internal/external)
• Planning & Organizational skills: project management expertise is strongly desired
• Excellent communication and analytical skills
• Excellent command of English (written and spoken), Polish communicative
• Affinity with e-commerce /online payment industry is preferred
• Bachelor's degree in a related field is preferred: e.g., business economics, technology, etc

Perks & Benefits

At Worldline, you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team,