Customer Intelligence Expert - Junior/Mid/Senior

4900 Accenture Sp. z o.o. Company; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Permanent contract

Professional development

Training & certifications

Medical & life insurance

Employee Assistance Program

MyBenefit platform

Job summary

Accenture Poland is seeking a hands-on data and marketing analytics professional to join our AI Centre of Excellence in Warsaw. You will configure leading campaign management tools and analyze customer data to uncover insights and guide strategic decisions for global client engagements.

You’ll perform data wrangling with SQL/ETL and leverage platforms like Python, Databricks, SAS to build models and optimize campaigns across industries, collaborating with cross‑functional teams and international

Qualifications

• 2-3 years of experience in customer intelligence, marketing analytics, or a related field.
• Hands-on experience with at least one leading campaign management tool (e.g., SAS CI, Salesforce Marketing Cloud, Adobe Journey Optimizer).
• Experience in analytics tools such as Python, Databricks, SAS, or similar platforms.
• Data wrangling skills with experience in SQL and ETL software (e.g., Informatica, Talend, or equivalent).
• Understanding customer segmentation, campaign optimization, and data-driven marketing strategies.
• Excellent problem-solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with global teams and clients.
• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field (preferred).

Skills

Python

SQL

Data wrangling

Marketing analytics

Communication

Education

Bachelor’s degree in Data Science, Statistics, Computer Science, or related field

Tools

Databricks

SAS

Salesforce Marketing Cloud

Adobe Journey Optimizer

Informatica

Talend

Job description

Join our AI Centre of Excellence in Poland, part of a global team of 9,000+ AI experts and data scientists. We partner with leading tech providers (AWS, GCP, Microsoft, Databricks, Snowflake, SAS) to build scalable data solutions that drive real business impact. Configure leading campaign management tools (e.g., SAS Customer Intelligence, Pega Decision Hub, Salesforce Marketing Cloud, Adobe Journey Optimizer) for clients across diverse industries and later use them to develop and execute targeted marketing campaigns. Analyze customer data to uncover insights, identify trends, and support strategic decision-making for global client engagements. Perform data wrangling and transformation using SQL and ETL tools to ensure high-quality, actionable datasets. Leverage analytics platforms (e.g., Python, Databricks, SAS) to build models, segment audiences, and optimize campaign performance. Collaborate with cross-functional, global teams to align customer intelligence initiatives with client business objectives. Monitor and report on campaign performance, providing recommendations for continuous improvement tailored to international markets. Stay updated on industry trends and best practices in customer intelligence and marketing analytics to deliver cutting‑edge solutions.

HERE’S WHAT YOU’LL NEED:

• Education & Experience Requirements (Cumulative): 2-3 years of experience in customer intelligence, marketing analytics, or a related field.
• Hands‑on experience with at least one leading campaign management tool (e.g., SAS CI, Salesforce Marketing Cloud, Adobe Journey Optimizer).
• Experience in analytics tools such as Python, Databricks, SAS, or similar platforms.
• Data wrangling skills with experience in SQL and ETL software (e.g., Informatica, Talend, or equivalent).
• Understanding customer segmentation, campaign optimization, and data‑driven marketing strategies.
• Excellent problem‑solving skills and attention to detail.
• Strong communication and collaboration skills to work effectively with global teams and clients.
• Bachelor’s degree in Data Science, Statistics, Computer Science, or a related field (preferred).

Nice to have:

• Experience with cloud‑based data platforms (e.g., AWS, Azure, Google Cloud).
• Knowledge of data visualization tools (e.g., Tableau, Power BI).
• Familiarity with machine learning techniques for customer analytics.
• Experience working with international clients or in a global delivery model.

Working Conditions:

Location: Our headquarters is in Warsaw, with an additional office in Kraków. Flexibility: While most of our work is delivered remotely, our consulting model - through Intelligent Consulting Hub Europe (ICH) - also involves on‑site collaboration. You should be willing and able to travel to client locations across Europe (and occasionally beyond) for short or long‑term engagements, depending on project needs. Hybrid Collaboration: We value in‑person time for learning, relationship‑building, and team collaboration. As an employer, we aim to be as flexible as possible to support your individual work‑life balance and preferences.

WHAT WE OFFER:

• Permanent employment contract
• Individual support from a dedicated People Lead
• Personalized professional development path
• Access to coaching sessions
• Extensive training package including: Soft skills, technical, and language training
• E-learning platforms
• Gallup strengths assessment
• GenAI training
• Cloud certification programs
• Well‑being & Support
• Employee Assistance Program offering legal, financial, and psychological consultations
• Private medical care and life insurance coverage
• Access to the MyBenefit platform, including a wide range of products and services (e.g., Multisport card)
• Perks & Incentives
• Paid employee referral program
• Eligibility for quarterly dividends through the Employee Share Purchase Plan (for employees who own company shares)

WHAT WE BELIEVE:

Accenture does not discriminate employment candidates on the basis of race, religion, colour, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law. All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long‑lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities. Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Equal Employment Opportunity Statement:

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, colour, religion, sex, national origin, ancestry, disability status, sexual orientation, gender identity or expression, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join a great place to work for reinventors who drive meaningful change for our clients, communities, and the world. World. Explore your next step at Accenture

More information about Accenture (and if necessary, also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy.