Customer Facing & Order Management Representative

Essity; Województwo mazowieckie; On-site; PLN 120,000 - 190,000; Full time

Job summary

Essity seeks a Customer Facing & Order Management Representative to support Ukrainian customers across Kyiv, Budapest or Warsaw. You will handle orders, requests, and inquiries with a focus on timely, accurate processing and strong service delivery.

You will work with Sales & Marketing and internal teams to resolve issues, improve processes, and enhance overall customer experience. Fluency in Ukrainian is required; English is a plus.

Qualifications

• Experience in customer service or order management roles.
• Experience with Excel and SAP is advantageous.
• Fluency in Ukrainian; communicative English is a plus.

Responsibilities

• Serve as the main contact for Ukrainian customers and collaborate with Sales & Marketing.
• Manage customer orders, requests, and inquiries accurately and efficiently.
• Provide timely administrative support throughout the order management process.
• Collaborate with service specialists and internal stakeholders to resolve complex inquiries.
• Contribute to improving customer satisfaction and service effectiveness.

Skills

Customer service

Order management

Excel

SAP

Ukrainian

English

Education

Degree in Business Administration / Economics / Supply Chain Management

Tools

Excel

SAP

Job description

At Essity, we create solutions that improve well-being every day. Do you enjoy building strong customer relationships and creating positive customer experiences? Are you ready to make an impact? Join us and help us deliver excellent service to our customers in Ukraine.

About The Role

As a Customer Facing & Order Management Representative, you will be the primary point of contact for Essity customers in Ukraine, supporting them throughout the order management process and helping to deliver a seamless customer experience.

You will work closely with customers as well as our Sales & Marketing teams, coordinating requests, resolving enquiries, and ensuring accurate and timely order handling. Through collaboration with teams across the business, you will contribute to excellent customer service while identifying opportunities to continuously improve processes and customer satisfaction.

The role can be based in Kyiv, Budapest, or Warsaw, offering flexibility across three locations.

What You Will Do

• Customer Support: Act as the main point of contact for customers in Ukraine and Sales & Marketing teams, aiming to provide effective support and first-contact resolution whenever possible.
• Order Management: Manage customer orders, requests, and enquiries accurately and efficiently in close collaboration with sales representatives.
• Administrative Excellence: Provide timely and accurate administrative support throughout the order management process to ensure a high-quality customer experience.
• Issue Resolution: Proactively manage exceptions, investigate customer-related issues, and coordinate appropriate follow-up actions.
• Cross-functional Collaboration: Work closely with service specialists and other internal stakeholders to investigate and resolve more complex customer enquiries.
• Customer Experience: Build strong relationships with customers and contribute to initiatives that improve customer satisfaction and service effectiveness.
• Continuous Improvement: Identify opportunities to simplify processes, improve ways of working, and create additional value for customers.

Who You Are

• A degree in Business Administration, Economics, Supply Chain Management, or a related field would be an advantage.
• You have previous experience in customer service, order management, or a similar customer-facing role.
• Experience working with Excel, SAP or similar would be an advantage.
• You bring a strong customer focus together with excellent communication, relationship-building, organizational, and problem-solving skills, and you can prioritize effectively in a fast-paced environment.
• You are fluent in Ukrainian. Communicative English would be an advantage.

What We Can Offer You

Our purpose, Breaking Barriers to Well-being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere.

More About the Location

This position can be based in Kyiv (Ukraine), Budapest (Hungary) or Warsaw (Poland).

Whichever location you join, you will be part of Essity's international environment while having a clear focus on supporting our customers in Ukraine. You will collaborate with colleagues and stakeholders across functions while building strong relationships with customers in the Ukrainian market.

Application End Date

23 lis 2026

Job Requisition ID

Essity266168