Customer Experience Partner with Spanish

Vesuvius CSD Sp. z o. o.; Kraków; On-site; PLN 52,000 - 86,000; Full time

Benefits offered by this job

Private medical health care

Lunch card

Home office possibilities

Internal referral program

International work environment

Creative atmosphere and great people

Job summary

Vesuvius CSD Sp. z o. o.

is seeking a Customer Experience Partner (junior to experienced) to oversee end-to-end service for our international Spanish-speaking clients. The role focuses on resolving inquiries, maintaining service quality, and upholding the company values: Courage, Ownership, Respect, and Energy. The position offers a structured progression path to develop expertise in customer service and enhance the overall customer experience, with potential for home office options and an

Qualifications

• High school diploma or equivalent; a bachelor’s degree in a relevant field is preferred.
• Previous experience in customer service, order management or related fields - preferred
• Excellent communication and active listening skills
• Fluency in English (B2/C1 level)
• Fluency in Spanish (B2/C1 level)
• Proficiency in CRM systems, SAP and other relevant software
• Strong problem-solving and conflict-resolution abilities
• Attention to detail and organizational skills

Responsibilities

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy and accountability.
• Tools and Systems: Use CRM systems, ticketing software, and other CS tools to record and track interactions.
• Problem Solving: Handle issues of varying complexity and resolve to ensure satisfaction.
• Knowledge Development: Learn and maintain deep understanding of policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes.

Skills

Communication

Active listening

Problem solving

Conflict resolution

Attention to detail

Organizational skills

Education

High school diploma

Bachelor’s degree preferred

Tools

CRM systems

SAP

Job description

Customer Experience Partner with Spanish

Vesuvius are seeking a junior or experienced Customer Experience Partner. In this position you will be responsible for overseeing the end-to-end customer service process for our international Spanish-speaking clients, so strongknowledge of Spanish is compulsory. This position focuses on resolving customer inquiries, maintaining service quality, and aligning with the company's core values: Courage, Ownership, Respect, and Energy.

The Customer Experience Partner role offers a structured progression path aimed at developing expertise in customer service and enhancing the overall customer experience.

Responsibilities:

• Customer Interaction: Address and resolve customer inquiries efficiently, demonstrating empathy, patience, and accountability.
• Tools and Systems: Proficiently use CRM systems, ticketing software, and other customer service tools to record and track interactions.
• Problem Solving: Handle basic to complex issues and escape appropriately, ensuring customer satisfaction and service quality.
• Knowledge Development: Acquire and maintain a deep understanding of company policies, products, and service guidelines.
• Collaboration: Work with colleagues to resolve customer challenges and contribute to team goals.
• Continuous Improvement: Provide feedback and identify opportunities to enhance service processes and customer satisfaction.

Requirements:

• Education:

High school diploma or equivalent; a bachelor's degree in a relevant fieldis preferred.

• Experience:

Previous experience in customer service, order management or related fields - preferred

• Skills:

Excellent communication and active listening skills.

Fluency in English (B2/C1 level)

Fluency in Spanish (B2/C1 level)

Proficiency in CRM systems, SAP and other relevant software

Strong problem-solving and conflict-resolution abilities.

Attention to detail and organizational skills.

• Behavioral Attributes:

Commitment to the company’s core values (Courage, Ownership, Respect, Energy).

Customer-centric mindset with a focus on building strong relationships.

Ability to adapt to changing processes and technologies.

• Professional Development:

A willingness to participate in training programs, mentorship opportunities, and continuous learning initiatives.

What we offer:

• Attractive compensation
• Private medical health care
• Lunch card
• Home office possibilities
• Internal referral program
• International work environment
• Creative atmosphere and great people.