Customer Due Diligence Analyst

Elavon Europe; Warszawa; Hybrid; PLN 90,000 - 130,000; Full time

Benefits offered by this job

Market pay

Incentives

Benefits package

Training & development

Job summary

U.S. Bank's Elavon Europe is seeking a detail-oriented Analyst to join the Customer Due Diligence Quality Assurance Team. You will ensure reviews are performed per procedures and regulatory guidelines, using sharp investigative and AML knowledge.

The role requires strong English communication, the ability to train analysts, and collaboration across the team. A hybrid working arrangement is expected, with on-site days at the U.S. Bank location.

Qualifications

• Fluent in English – both oral and written communication is a must.
• Good knowledge of AML regulations and surveillance.
• Additional European language skills (Dutch, German, Norwegian, Polish or Swedish) are advantageous.
• Customer service experience is a plus.
• Strong MS Office skills are expected.
• Excellent analytical abilities and clear communication of findings.

Responsibilities

• Ensure CDD reviews comply with current procedures and guidelines.
• Develop, prepare, and update training materials for analysts.
• Conduct training sessions for new hires.
• Communicate changes to procedures and processes.
• Perform periodic QA checks on analysts’ reviews.
• Identify errors, address them and verify corrective actions.

Skills

English fluency

AML knowledge

Other European languages

Customer service

MS Office

Analytical skills

Tools

MS Office

Job description

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.

As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.

We actively uphold transparent and fair hiring practices that support individual opportunity, inclusive culture, and career mobility across all levels of our organisation.

We offer meaningful opportunities for growth, a culture of inclusion, and a strong commitment to transparency and integrity in everything we do.

Job Description

We are looking for a detail-oriented analyst to join our Customer Due Diligence Quality Assurance Team. In this role, you will ensure that reviews conducted by CDD Refresh and CDD Review analysts are performed in accordance with current procedures and regulatory guidelines.

Successful candidates should have strong investigative skills and knowledge of Anti Money Laundering (AML) regulations. Attention to detail and the ability to work efficiently under pressure are essential.

Key accountabilities

• Ensure CDD reviews are completed in compliance with current procedures and guidelines;
• Develop, prepare, and update training materials for analysts;
• Conduct training sessions for new hires;
• Communicate changes and improvements to procedures and processes;
• Perform periodic quality assurance checks on analysts’ reviews;
• Identify errors, address them and verify that corrective actions are properly implemented.

Skills & experience required

• Fluent in English – both oral and written communication skills is a must;
• Good knowledge of other European languages (Dutch, German, Norwegian, Polish or Swedish) would be an advantage;
• At least 3 years experience in AML;
• Customer service experience would be an advantage;
• Good MS Office skills;
• Strong analytical skills with the ability to identify errors and communicate findings to analysts in a clear, polite, and professional manner.

Additional information

• This role requires working from a U.S. Bank location three (3) or more days per week.

Accessibility

We are committed to providing an inclusive and accessible recruitment experience. If you need adjustments at any stage of the application or hiring process, please contact your recruiter for guidance and support.

Total Rewards

U.S. Bank is committed to fair, equitable, and transparent compensation practices in line with local regulatory and legal requirements. Our total rewards approach is designed to attract, retain, and support top talent while ensuring equal pay for work of equal value.

We offer a market-competitive compensation package that includes:

• Clearly defined salary ranges aligned with industry benchmarks and internal equity standards.
• Performance-based incentives for eligible employees (as defined by relevant plan rules), awarded through transparent, objective criteria that recognize both individual and company performance.
• Inclusive equitable benefits that are accessible to all employees and focused around our 3 main pillars of financial wellbeing, health & wellness).
• Continuous development opportunities including training, education support, and career progression pathways based on inclusive and transparent criteria.
• Employee recognition programs that celebrate achievements and milestones for all.

We regularly review our compensation and benefits to ensure they remain competitive, inclusive, and responsive to employee needs and market trends. Further details of the compensation package will be provided upon application.

We encourage candidates to explore the full value of our offer, including monetary and non-monetary benefits, at Employee benefits and development | U.S. Bank | Elavon.

Closing Date

Posting may be closed earlier due to high volume of applicants.

We aim to provide timely updates throughout the process and encourage early applications to ensure consideration.