CRM Manager

TransferGo Ltd; Województwo mazowieckie; Hybrid; PLN 131,000 - 190,000; Full time

Benefits offered by this job

Competitive salary

Healthcare benefits

Development budget

Hybrid work

Pet-friendly office

Inclusive culture

Ownership and empowerment

Job summary

TransferGo Ltd is hiring a CRM Manager to shape our customer communications across lifecycle stages. You will design and execute multi-channel campaigns, build automated workflows, and work with data, product, and marketing teams to ensure accurate segmentation and effective reactivation strategies.

Ideally you have B2C CRM experience, hands-on Braze expertise, and strong project management. The role offers a hybrid working environment with a focus on growth and measurable impact.

Qualifications

• Experience in B2C CRM and B2C email marketing.
• Hands-on Braze for at least 1 year; campaigns via email, push, in-app.
• Strong project management, detail-oriented, able to handle multi campaigns.

Responsibilities

• Define and execute the CRM strategy across customer lifecycles.
• Deploy segmented campaigns across channels and uphold brand standards.
• Build and optimize automated workflows in the CRM platform.
• Collaborate with data, product and engineering to ensure up-to-date segmentation and models.
• Work with Product to improve user experience and reactivation rates.
• Analyse campaigns and report on outcomes to drive reactivation.
• Manage database segmentation and KPI reporting for engagement programmes.
• Drive 1:1 personalization across campaigns and identify trends.
• Become expert in Braze and future CRM solutions.

Skills

CRM strategy

Campaign planning

Data-driven marketing

Project management

Customer segmentation

Tools

Braze

Job description

TransferGo is a growing fintech scale-up on a mission to champion financial freedom with care. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 14th year, with close to 400 employees in offices across Europe and the UK, we're crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.

We've come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.

Our Growth team plays a critical role in shaping the way we serve our customers. We work in a highly innovative environment, constantly implementing optimized strategies, utilizing platforms like Braze, and embracing AI to scale personalized communications. This role offers high visibility, immediate impact on key business KPIs, and the opportunity to define the future of CRM within a dynamic, rapidly growing global fintech.

Here's what you'll be doing as CRM Manager:

• Define and execute the CRM strategy based on a deep understanding of our customers and their lifetime moments and product journeys
• Deploy segmented, relevant marketing campaigns across multiple channels in a timely manner and of a high standard that excites customers and promotes the TransferGo brand in the best possible way.
• Build, manage and improve automated workflows utilizing the CRM system and managing the customer journey
• Align with data, product and engineering teams, third parties and the rest of our marketing team to ensure the latest segmentation, models and classifications are used in CRM marketing
• Work closely with the Product team to improve user experience and reactivation rates
• Analyse and report on campaigns to support customer reactivation
• Ongoing management and segmentation of the database
• Define, monitor and report on KPI's for customer engagement programmes and be able to communicate performance clearly to different audiences
• Continue to drive new strategies across the customer lifecycle, that improve key KPIs (retention/reactivation rates) and continue to strive for 1:1 personalisation across all existing campaigns
• Become an expert in our CRM platform (Braze) and any subsequent solution investments
• Regularly identify trends in CRM, best practices and new innovative ideas

You’ll report to our Head of CRM.

Here's what we'd love from our new CRM Manager:

• Experience in B2C CRM and B2C email marketing.
• Hands-on experience using Braze for at least 1 year, and will feel comfortable executing campaigns via email, push notification and inApp messages.
• Project Management: highly organised, attention to detail and able to manage several campaigns at the same time
• Braze hands-on experience
• Proactive and self-starter
• Capable of building good working relationships with peers and stakeholders
• Reliable and thorough person capable of taking ownership of their projects

And if you can also do this stuff, even better:

• Experience working for app-first companies.
• Experience working for multi-language / multi-country companies

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we've fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

What we offer:

• Competitive Salary: Starting from 11,750PLN - 17,000PLN (gross) per month, depending on experience. Salary is just one part of the conversation - if you're excited about the role but the range feels slightly off,
• Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one.
• Annual Development Budget: €1,000 to invest in your personal and professional growth.
• Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office two days a week.
• Pet-Friendly Office: If you're near one of our offices, bring your furry friend along!
• Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration.
• Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change.

At TransferGo, we are committed to the equal treatment of all current and prospective employees. We will not tolerate discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, marriage, civil partnership or any other protected category. We are proud of our diverse and inclusive culture and we strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TransferGo. We look forward to meeting you!