CRM Improvement Specialist

Ebury; Województwo mazowieckie; Hybrid; PLN 65,000 - 85,000; Full time

Job summary

A global fintech firm is seeking a CRM Improvement Specialist based in Warsaw. You will refine our Salesforce ecosystem, ensuring data quality and managing sales processes efficiently. The ideal candidate will have proven Salesforce experience and a knack for optimizing workflow. This role offers a competitive starting salary, mentorship, and career progression opportunities. Join a supportive environment in a dynamic and high-growth industry.

Benefits

Competitive Starting Salary

Annual Discretionary Bonus

Dedicated Mentorship

Cutting-Edge Technology

Career Progression

Generous Benefits Package

Excellent Transport Links

Qualifications

• Proven experience as a Salesforce Administrator or Consultant.
• Ability to find gaps and build scalable solutions.
• Strong communication skills with sales teams.

Responsibilities

• Maintain a feedback loop with the sales team to improve workflows.
• Ensure high CRM data quality with a zero-tolerance policy.
• Train and govern users on data standards.

Skills

Salesforce Administration

Database Management

Process Improvement

Effective Communication

Education

Salesforce Certifications

Tools

Salesforce

Job description

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

CRM Improvement Specialist

Location: Ebury Warsaw - 4 days in the office, 1 day of home office / week

Are you a Salesforce power-user who sees a messy database and dreams of perfect architecture? We’re seeking a CRM Improvement Specialist to refine our Salesforce ecosystem. You will not just manage a database; you will be responsible for the "health of the engine," ensuring that our sales processes are lean, our data is pristine, and our CRM is a high-performance tool for the Front Office

What You’ll Do:

• Maintain a constant feedback loop with the sales team. You will proactively identify friction in their daily workflows and deploy process improvements that allow them to move with greater speed and accuracy.
• Take full ownership of CRM data quality. You will implement a zero-tolerance policy for duplicated records and data decay, utilizing both automation and rigorous manual auditing.
• Establish and enforce "Data Standards of Excellence." You will lead the training and governance required to ensure every user understands their role in maintaining a world-class database.

What You’ll Bring:

• Proven experience as a Salesforce Administrator or Consultant (Salesforce Certifications highly preferred).
• A "fixer" mentality: You are naturally inclined to find gaps, identify root causes, and build scalable solutions.
• The ability to communicate effectively with high-performing sales teams, translating their field requirements into technical reality.
• Mastery of duplication tools and Salesforce flow automation.

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonusthat truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Warsaw Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

You can also connect with me on LinkedIn - Lili Kormos

#LI-LK1

#LI-HYBRID

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.

Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

Create a Job Alert

Interested in building your career at Ebury? Get future opportunities sent straight to your email.

Accepted file types: pdf, doc, docx, txt, rtf

We're committed to ensuring an inclusive and accessible recruitment process. Do you require any adjustments or accommodations to support you during the interview? *

LinkedIn Profile:

Do you currently have the right to work in the country of this position without restriction? * Select...

Will you now or in the future require visa sponsorship to work in the country of this position? *

By checking this box, I agree to allow Ebury to retain my data for future opportunities for employment for up to 365 days after the conclusion of consideration of my current application for employment.