Credit Services Associate — AI-Powered Collections (EMEA)

Medtronic

Warszawa

On-site

PLN 92,000 - 138,000

Full time

7 days ago

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Job summary

Medtronic in Warsaw is hiring an Associate Credit Services Representative to support credit and collections for assigned customer accounts, helping to maintain healthy cash flow in a modern, AI-enabled shared-services environment. You will communicate in English plus Slovak and Czech, collaborate with Finance and Customer Service, and learn ERP/SAP while starting onsite during onboarding.

Bachelor’s degree required; no prior work experience needed; on-site onboarding and certification are part

Qualifications

Bachelor's degree and no prior professional experience required.
Fluent English and minimum C1 proficiency in Slovak and Czech with the ability to communicate effectively in a business environment both verbally and in writing.
Proficiency in Microsoft Office applications, including Excel, Outlook, and Word.
Ability to learn and work effectively across multiple systems, workflow technologies, and AI-enabled tools.
Availability to work on-site in Warsaw during onboarding, training, certification, and operational readiness activities as required.

Responsibilities

Manage assigned customer accounts and perform collection activities to support timely payment of outstanding balances.
Communicate with customers by phone and email in English and the required market language to resolve payment issues, clarify account information, and support payment arrangements.
Maintain accurate records of customer interactions, account activities, and collection outcomes within designated systems.
Partner with Finance, Customer Service, and other internal stakeholders to investigate and resolve account discrepancies.
Escalate complex customer, account, or workflow issues in accordance with established policies and procedures.
Follow documented processes, controls, and compliance requirements to ensure accurate and consistent service delivery.
Utilise approved digital and AI-enabled tools to support workflow execution, information gathering, prioritisation, and customer communications.
Contribute feedback on recurring issues, process gaps, workflow improvements, and automation opportunities to support continuous improvement initiatives.