Credit and Collections Specialist 1

Smith+Nephew; Wrocław; On-site; PLN 88,000 - 132,000; Full time

Benefits offered by this job

Annual bonus

Life insurance

SAYE options

Flexible vacation

Paid holidays

Paid volunteering hours

Private health plan

Dental plan

Multisport card

Hybrid working

Mentorship program

Language class subsidies

Postgraduate studies

Job summary

Smith+ Nephew in Wrocław is seeking a Credit Controller to manage debt collection and OTC processes in an international environment. You will coordinate with departments, handle customer communications, and maintain credit controls to improve cash flow.

The role requires 3+ years in international settings, fluency in English and French, strong communication skills, and the ability to drive process improvements. Hybrid or on-site presence in Wrocław is expected.

Qualifications

• At least 3 years of experience in an international environment.
• Sound overview of end to end OTC operational and financial controls, business processes and reporting.
• Proven record of process improvements.
• Excellent knowledge of French (written and spoken).
• Fluent English (written and spoken).
• Excellent communication skills and ability to interact professionally.

Responsibilities

• Contact customers to collect outstanding debt.
• Coordinate customer queries with relevant departments for dispute resolutions.
• Manage customer administration to aid invoice payments (statements, dunning letters, copies).
• Manage portfolio of customer accounts for debt reduction and aging improvements.
• Report status and flag risks to Credit Controller.
• Maintain customer credit limits and release blocked orders.
• Build customer relationships and seek ways to improve satisfaction and resolution.
• Ensure compliance with collections policies and procedures.
• Deliver training sessions for new joiners on request.
• Lead daily meetings on request.
• Perform quality checks and updates on results.
• Update SOPs and manuals on request.

Skills

Fluent English

French language

Excellent communication

Process improvements

OTC controls

Education

Degree level qualification

Job description

Life. Unlimited. At Smith+ Nephew we design and manufacture technology that takes the limits off living. As a key player of the finance operations role in Smith & Nephew Global Business Services (GBS) you will be responsible for the delivery of effective and efficient finance transactional processes.

What will you be doing?

• Contact customers to collect outstanding debt.
• Coordinate customer’s queries with the relevant departments for dispute resolutions.
• Manage customer administration needs to help them pay the invoices (send account statement, dunning letter, provide invoice copy when required).
• Manage assigned portfolio of customer accounts for debt reduction and age of receivables improvement according to set targets.
• Report current status and flag any potential risks to Credit Controller.
• Maintain customer credit limit.
• Perform blocked order release related activities.
• Proactively build Customer relationship, continually seek out ways to improve customer satisfaction, communication & query resolution.
• Ensure compliance with collections policies and procedures.
• Deliver training sessions for New Joiners on request
• Lead daily meetings on request
• Perform quality check
• Prepare updates on results on Team Lead/Process Lead request
• Update SOPs /manuals/work instructions on request

Location

• Wrocław

Education

• Degree level qualification

What will you need to be successful?

• At least 3 years of experience in an international environment (cash operations, credit knowledge can be an asset)
• Sound overview of end to end OTC operational and financial controls, business processes and reporting.
• Proven record of process improvements
• Excellent knowledge of French language (written and spoken)
• Fluent English (written and spoken)
• Excellent communication skills and ability to interact professionally and maintain good relationships both internally and externally

The anticipated base compensation range for this position is 88,250.00 - 1,32,250.00 PLN gross annually.

The actual base pay offered to the successful candidate will be based on objective, job-related factors including (but not limited to) relevant skills, qualifications, and experience, scope and responsibilities of the role, geographic location, and internal equity considerations. Compensation decisions are made using consistent and gender-neutral criteria, in line with applicable pay transparency laws. This role has been evaluated within our internal job architecture and mapped to a defined pay band to ensure consistency and fairness.

You. Unlimited.

We believe in creating the greatest good for society. Our Strongest investments are in our people and patients we serve.

Inclusion & Belonging: Committed to Welcoming, Celebrating and Thriving on Inclusion and Belonging

• Generous annual bonus, life insurance, Save As You Earn share options.
• Flexible Vacation and Time Off, Paid Holidays and Paid Volunteering Hours, so we can give back to our communities!
• Private Health and Dental plans, multisport card/my benefit platform and much more.
• Hybrid Working Model (For most professional roles).
• Hands-On, Team-Customised, Mentorship, subsidies for language classes, certifications and postgraduate studies

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