Core HR Operational Analyst

Citibank (Switzerland) AG; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Defined Contribution Pension

Private Medical Care

Life Insurance

Employee Assistance Program

Parental Leave

Sport Card

Discretionary incentive

Job summary

Citi Solutions Center Poland in Warsaw is seeking a Core HR Operational Analyst to provide day-to-day HR operations support. You will handle record maintenance, account management, imaging, and opening of accounts while liaising with operations, relationship managers, and clients.

The role requires 0-2 years of experience, a Bachelor’s degree, and strong MS Office and communication skills. It offers a hybrid work model (up to 2 days at home per week) and competitive benefits.

Qualifications

• 0-2 years relevant experience.
• Proficient in Microsoft Office applications.
• Strong written and verbal communication skills.
• Demonstrated organizational and time-management abilities.

Responsibilities

• Execute assigned work, including routine maintenance and change requests.
• Serve as liaison to operations staff, relationship managers and clients.
• Conduct needs assessments and update content or develop solutions per requirements.
• Research and propose solutions to inquiries on help content and policy gaps.
• Monitor progress to ensure completion by due date and maintain process controls.
• Ensure a high level of client experience and follow established Citi processes.

Skills

Microsoft Office

Communication skills

Attention to detail

Time management

Education

Bachelor’s degree

Job description

## Core HR Operational AnalystApply: Hybrid: Warsaw Poland: Full time: Posted Today: 26976650Are you looking for a career move that will put you at the heart of a leading financial institution? Then bring your skills and knowledge to Citi’s HR (Human Resources) Team. By joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.**Team/Role Overview:**The Core HR Operational Analyst is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Core HR Operational Analyst serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes. **Responsibilities:*** Execute work assigned, including annual review certification and change requests* Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval* Conduct needs assessment and update content or develop content related solutions according to business requirements* Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes* Monitor work progression ensuring completion of assignments by requested due date* Ensure consistent application of team process controls* Fulfill the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.**Qualifications:*** 0-2 years relevant experience* Proficient in Microsoft Office* Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements* Self-motivated and detail oriented* Proven organization and time management skills* Demonstrated problem-solving and decision-making skills* Consistently demonstrates clear and concise written and verbal communication skills**Education:*** Bachelor’s degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.**What we can offer you:**By joining Citi Solutions Center Poland, you will not only be part of a business casual workplace with a hybrid working model (currently up to 2 days working at home per week), but also (potentially, subject to final offer) receive a competitive base salary and enjoy a whole host of additional benefits which can include:* Employer paid Defined Contribution Pension Plan contribution of 6% of employee’s pensionable earnings (PPE Program)* Employer paid Private Medical Care Package for employees and Private Medical Care Packages for certain family members available at preferential rates* Employer paid Life Insurance Program for employees and Life Insurance for certain family members available at preferential rates* Employee Assistance Program financed by Employer* Paid Parental Leave Program (maternity and paternity leave; statutory and 2 weeks additional paid paternity leave)* Sport Card for employees subsidized via Social Benefits Fund and* Sport Cards for certain family members available at preferential rates* Additional benefits from Company’s Social Benefit Fund, in particular:* Holidays Allowance, support for sport and cultural activities, team building events.* Additional day off for volunteering* Cafeteria/ flex benefit – a company benefits system which enables employees to select and purchase benefits offered by a provider and available for employees on the platform.* Opportunity to receive an annual discretionary incentive award* Special offers and discounts for employees* Copy and paste the URL below into a new tab on your web browser to view the **Remuneration Regulations** extract:https://tbcdn.talentbrew.com/company/287/cms/v3/docs/policies/RemunerationRegulations-KeyProvisions-CitibankEurope\\_plc\\_05012025\\_A.pdfAlongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.**Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.**