Contact Center Architect Genesys, Cognigy, Parloa, WebServices, REST, JSON, JavaScript, AWS, Microsoft

DCG; Polska; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care

Sports card co-financing

Training & learning opportunities

Consultant support

Job summary

DCG seeks a Contact Center Architect to lead customer interaction solutions using Genesys, Cognigy, or Parloa. You will run workshops, craft technical concepts, and guide integrations with REST/JSON. This role combines advisory duties with hands-on interface development in an agile setting.

Fluency in German and English (B2/C1) and familiarity with MS technologies are required. Growth in Contact Center and Conversational AI domains is encouraged.

Qualifications

• Experience conducting customer workshops and creating technical concept documentation.
• Fluent communication in German and English (B2/C1) with customers and partners.
• Experience or interest in developing expertise in Genesys, Cognigy, or Parloa including interface development and integration.
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra).
• Interest in Contact Center and/or Conversational AI domains.

Responsibilities

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and craft technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Develop expertise in Contact Center and Conversational AI domains through active learning.
• Collaborate with customers and project partners in an agile environment across 2-3 projects.

Skills

Workshop facilitation

German & English fluency

Client engagement

Agile experience

Tools

Genesys

Cognigy

Parloa

MS Teams/Azure/Entra

Job description

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

Contact Center Architect

Responsibilities:

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration, based on platforms such as Genesys, Cognigy, or Parloa
• Conducting customer workshops to gather requirements and crafting technical concept documentation
• Advising customers and partners on solutions, ensuring feasibility, and delivering professional presentations
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON)
• Expertise development in domain knowledge, such as Contact Center (CC) and Conversational AI (CAI)
• Active communication and collaboration with customers and project partners
• Simultaneous contribution to 2-3 diverse and challenging projects in an agile work environment

Requirements:

• Experience in conducting customer workshops and creating technical concept documentation
• Fluent communication skills in German and English (B2/C1) with the ability to work effectively with customers and partners
• Experience or strong interest in developing expertise in at least one of the target platforms: Genesys, Cognigy, or Parloa, including interface development, customization, and integration
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra)
• Interest in developing expertise in the Contact Center and/or Conversational AI domain

Nice to have:

• Knowledge of LLM and Prompting

Offer:

• Private medical care
• Co-financing for the sports card
• Training & learning opportunities
• Constant support of dedicated consultant

Personal Consulting Agency (License No. 4642)