Contact Center Architect | AI & CX Solutions Leader

DCG; Polska; Hybrid; PLN 180,000 - 260,000; Full time

Benefits offered by this job

Private medical care

Sports card co-financing

Training & learning opportunities

Consultant support

Job summary

DCG seeks a Contact Center Architect to lead customer interaction solutions using Genesys, Cognigy, or Parloa. You will run workshops, craft technical concepts, and guide integrations with REST/JSON. This role combines advisory duties with hands-on interface development in an agile setting.

Fluency in German and English (B2/C1) and familiarity with MS technologies are required. Growth in Contact Center and Conversational AI domains is encouraged.

Qualifications

• Experience conducting customer workshops and creating technical concept documentation.
• Fluent communication in German and English (B2/C1) with customers and partners.
• Experience or interest in developing expertise in Genesys, Cognigy, or Parloa including interface development and integration.
• Familiarity with Microsoft technologies (MS Teams, Azure, Entra).
• Interest in Contact Center and/or Conversational AI domains.

Responsibilities

• Key role in all project phases for customer interaction solutions, including implementation, customization, and integration on platforms such as Genesys, Cognigy, or Parloa.
• Conducting customer workshops to gather requirements and craft technical concept documentation.
• Advising customers and partners on solutions, ensuring feasibility and delivering professional presentations.
• Focused development and implementation of interface integrations (e.g., WebServices, REST, JSON).
• Develop expertise in Contact Center and Conversational AI domains through active learning.
• Collaborate with customers and project partners in an agile environment across 2-3 projects.

Skills

Workshop facilitation

German & English fluency

Client engagement

Agile experience

Tools

Genesys

Cognigy

Parloa

MS Teams/Azure/Entra

Job description

DCG seeks a Contact Center Architect to lead customer interaction solutions using Genesys, Cognigy, or Parloa. You will run workshops, craft technical concepts, and guide integrations with REST/JSON. This role combines advisory duties with hands-on interface development in an agile setting.

Fluency in German and English (B2/C1) and familiarity with MS technologies are required. Growth in Contact Center and Conversational AI domains is encouraged.