Conduct Analyst

Visa; Warszawa; Hybrid; PLN 120,000 - 180,000; Full time

Job summary

Visa in Warsaw is seeking a Conduct Analyst to supervise sponsored model clients, perform risk assessments, and drive remediation under the Senior Conduct Manager. The role emphasizes reporting, policy support, and training delivery within a hybrid work setup.

The selected candidate will collaborate with the Conduct Risk team, engage with regulators, and help evolve conduct frameworks to protect clients and the business. Fluency in English and strong analytical skills are required.

Qualifications

• Excellent written and verbal communication with management, auditors, and regulators.
• Structured and well organised, able to prioritise multiple tasks.
• Able to meet deadlines in a fast-paced environment.
• Strong interpersonal skills and ability to influence others.
• Well-developed analytical and problem-solving skills with data orientation.
• Excellent teamwork and attention to detail.
• Good understanding of the FCA handbook.

Responsibilities

• Perform conduct assessments on clients relating to products, fair value, customer support, and understanding.
• Identify potential risk areas and propose remediation steps.
• Document findings in concise risk reports with clear next steps.
• Recommend client relationship actions based on review findings.
• Conduct follow-up reviews to monitor remediation progress.
• Present findings to senior stakeholders within the risk management framework.
• Support creation and review of conduct policies, procedures, and training.
• Assist with delivery of internal and external training.
• Collaborate with the Conduct Risk team to integrate findings into external risk assessments.
• Assist with regulatory inquiries and continuous knowledge development.

Skills

Communication skills

Organised

Deadline-driven

Interpersonal skills

Analytical thinking

Team collaboration

FCA handbook knowledge

Job description

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

About Us

Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.

At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.

Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.

Job Description

As a Conduct Analyst, you will be responsible for the supervision of our Sponsored Model clients. This will include periodic reviews, assessments, and remediation of our clients’ conduct frameworks. The role reports into the Senior Conduct Manager.

Key Responsibilities

• Performing conduct assessments on clients relating to products, fair value, customer support, and customer understanding (including vulnerable customers).
• Identifying potential areas of concern that may impact Currencycloud and suggesting remediation steps where appropriate.
• Document findings in concise reports that clearly identify risk areas and next steps.
• Making recommendations regarding the nature of the client relationship based on the review findings.
• Conducting follow‑up reviews and assessments to monitor progress of remediations.
• Presenting findings to senior stakeholders as part of Currencycloud’s risk management framework.
• Supporting the creation and review of relevant conduct policies, procedures, guidance, and training.
• Supporting with the delivery of both internal and external training.
• Working closely with the wider Conduct Risk team to incorporate conduct findings into the overall assessment of external client risk.
• Supporting the wider regulatory team with internal client enquiries.
• Engaging in continuous knowledge development regarding relevant regulation, industry best practice, tools, and techniques.
• Assisting with any other tasks or responsibilities as required by the business to meet evolving needs and priorities.

Work Arrangements

We are currently operating a hybrid working policy, with the expectation being 3 days per week in the Warsaw office.

Qualifications

Which skills are required?

• Excellent written and verbal communication skills. Proven ability to communicate effectively with all levels of management, auditors, and regulators.
• Structured and well organised, ability to prioritise multiple tasks and to bring open projects to closure.
• Ability to meet deadlines in a fast-paced environment.
• Strong interpersonal skills and ability to influence others.
• Well-developed analytical and problem-solving skills. Ability to assess issues and produce analysis based on data.
• Excellent team working skills, ability to manage competing priorities, and attention to detail.
• A good understanding of the FCA handbook.

Visa is an EEO Employer

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.