Complaint Resolution Specialist (Global Support)

Revolut; Poland; On-site; PLN 110,000 - 150,000; Full time

Job summary

Revolut is seeking a dedicated Support Specialist in Poland to oversee customer complaints with fairness and transparency. You will work with product teams to improve experiences, perform root-cause analysis, and ensure compliant, high-quality service.

You'll handle formal complaints within regulatory deadlines and collaborate with Customer Service, Product Development, and Quality Assurance to improve internal procedures.

Qualifications

• 18+ months of customer service experience.
• Fluency in English (C1+ level).
• Fluency in Japanese (C1+ level).
• Excellent communication skills.
• Ability to explain complex issues clearly.
• Strong numeracy, analytical and IT skills.
• Impeccable attention to detail.
• Empathy and love for helping people.
• Drive and self-motivation with a highly flexible team-player attitude.
• Independent problem-solving approach.

Responsibilities

• Handling incoming formal complaints within regulatory deadlines.
• Identifying, analysing, and resolving issues and helping implement improvements.
• Setting up and improving internal procedures.
• Active contribution to a culture where fair treatment of customers is a priority.
• Organising and maintaining a central archive of data, ensuring accessibility.
• Collaborating with internal teams (Customer Service, Product Development, Quality Assurance) for efficient resolution.
• Taking ownership of problems, policies, or procedures end-to-end.
• Staying up-to-date with industry regulations to ensure compliance.

Skills

Customer service

Communication

Analytical

Attention to detail

Empathy

Problem solving

Team player

Education

Bachelor's degree

Job description

Revolut is seeking a dedicated Support Specialist in Poland to oversee customer complaints with fairness and transparency. You will work with product teams to improve experiences, perform root-cause analysis, and ensure compliant, high-quality service.

You'll handle formal complaints within regulatory deadlines and collaborate with Customer Service, Product Development, and Quality Assurance to improve internal procedures.