Phone Support Specialist with Spanish - Poland

Revolut; Poland; On-site; PLN 77,000 - 81,000; Full time

Job summary

Revolut is hiring a Customer Support Specialist to take ownership of customer issues, provide clear explanations, and maintain high-quality, timely support across in-app chat, phone, and email. The role may involve night/weekend shifts, fully compensated, to support 24/7 coverage.

You will work with international teams to resolve customer issues, ensuring professional communication and a positive customer experience daily.

Qualifications

• Bachelor's degree required with provisional certificate.
• Ability to explain complex issues clearly and concisely.
• Strong writing, analytical, and IT skills.

Responsibilities

• Provide customers with a seamless experience to build confidence in using Revolut features.
• Deliver support via in-app live chat, phone, and email.
• Represent Revolut with professional and consistent communication with customers.
• Collaborate with international teams to resolve customer issues.

Skills

English fluency (C1+)

Spanish fluency (native/C2)

Clear written communication

Analytical thinking

Problem solving

Independent worker

Multi-platform handling

Empathy

Education

Bachelor's degree (provisional certificate)

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people.

People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

About the role

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Support Specialist to take ownership of customer issues, think deeper to find solutions, and contribute to the way we support our customers every day.

To support our 24/7 coverage, this role may include night and weekend shifts, which are fully compensated.

Up to shape what's next in finance? Let's get in touch.

What you'll be doing

• Providing customers with a seamless experience to ensure confidence in using our features
• Delivering customer support through in-app live chat, phone, and email
• Representing Revolut by ensuring professional and consistent communication with customers
• Collaborating with international teams to resolve customer issues

What you'll need

• Fluency in English (C1+ level)
• Fluency in Spanish (native/C2 level)
• A bachelor's degree (must be able to provide at least a provisional certificate)
• The ability to explain complex issues in an easy and understandable manner
• Great writing, analytical, and IT skills
• To be independent with a problem-solving approach
• Excellent attention to detail
• Empathy and love for helping people
• The ability to handle multiple platforms at the same time
• To be driven and self-motivated with a highly flexible team player attitude

Nice to have

• Experience in banking, financial services, or sales

Compensation range

• Poland: PLN6,900 - PLN7,300 gross monthly*
• Other locations: Compensation will be discussed during the interview process

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.