Support Specialist (Complaints) with Japanese - Poland

Revolut; Poland; On-site; PLN 77,000 - 81,000; Full time

Job summary

Revolut seeks a customer service professional in Poland to handle formal complaints within regulatory deadlines and to drive improvements across processes. You will collaborate with internal teams to resolve issues while maintaining rigorous data records and compliance.

The role requires English and Japanese fluency (C1+), strong numeracy and IT skills, and a proactive, independent problem-solving mindset. A background in retail customer service or insurance is a plus.

Qualifications

• Bachelor's degree (or provisional certificate) required.
• 18+ months of customer service experience.
• Fluency in English (C1+) and Japanese (C1+).
• Ability to explain complex issues clearly.
• Strong numeracy, analytical and IT skills.
• Empathy and passion for helping people.
• Independent problem-solving and team-player attitude.

Responsibilities

• Handle incoming formal complaints within regulatory deadlines.
• Identify, analyse, and resolve issues; help implement improvements.
• Set up and improve internal procedures.
• Maintain a central data archive with accurate records.
• Collaborate with Customer Service, Product Development and QA to resolve complaints.
• Take ownership of problems, policies, or procedures end-to-end.
• Keep up-to-date with regulations and compliance requirements.

Skills

English fluency

Japanese fluency

Analytical skills

Empathy

Problem solving

Team player

Education

Bachelor's degree

Job description

People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day.

As we continue our lightning-fast growth, 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.

What you'll be doing

• Handling incoming formal complaints within the regulatory deadline
• Identifying, analysing, and resolving issues and helping implement improvements
• Setting up and improving internal procedures
• Actively contributing to a culture where the fair treatment of customers is a priority
• Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible
• Collaborating with various internal teams (Customer Service, Product Development, Quality Assurance) to ensure efficient and effective complaint resolution
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
• Staying up-to-date with relevant industry regulations, policies, and compliance requirements to ensure all complaint-handling processes adhere to legal and regulatory standards
• Creating a better work-life balance by managing your own working hours

What you'll need

• A bachelor's degree (must be able to provide at least a provisional certificate)
• 18+ months of customer service experience
• Fluency in English (C1+ level)
• Fluency in Japanese (C1+ level)
• The ability to explain complex issues in an easy and understandable manner
• Great numeracy, analytical, and IT skills
• Empathy and love for helping people
• Drive and self-motivation, with a highly flexible team-player attitude
• An independent problem-solving approach

Nice to have

• A background in retail customer service or insurance

Compensation range

• Poland: PLN6,900 - PLN7,300 gross monthly*

*Final compensation will be determined based on the candidate's qualifications, skills, and previous experience

By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice