Regulatory Complaints Specialist

Revolut; Poland; On-site; PLN 77,000 - 81,000; Full time

Job summary

Revolut is seeking a Support Specialist to oversee complaints, driving fair and transparent processes. You will work with internal teams to deliver outstanding customer experiences and ensure regulatory compliance.

The role focuses on root-cause analysis, quality control, and collaboration with Product and QA to resolve issues. The position requires a bachelor's degree, 18+ months in customer service, and fluency in English and Dutch.

Qualifications

• A bachelor's degree with provisional certificate.
• 18+ months of customer service experience.
• Fluency in English (C1+ level).
• Fluency in Dutch (C1+ level).
• The ability to explain complex issues in an easy and understandable manner.
• Great numeracy, analytical, and IT skills.
• Empathy and love for helping people.
• Drive and self-motivation, with a highly flexible team-player attitude.
• An independent problem-solving approach.

Responsibilities

• Handling incoming formal complaints within the regulatory deadline.
• Identifying, analysing, and resolving issues.
• Setting up and improving internal procedures.
• Actively contributing to a culture where the fair treatment of customers is a priority.
• Organising and maintaining a central archive of data, ensuring everything is recorded accurately and easily accessible.
• Collaborating with various internal teams, such as Product and Quality Assurance, to ensure efficient and effective complaint resolution.
• Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end.
• Staying up-to-date with relevant industry regulations and compliance requirements to ensure complaint-handling processes adhere to legal and regulatory standards.

Skills

English Proficiency

Dutch Proficiency

Bachelor's Degree

Customer Service

Numeracy

Analytical Skills

IT Skills

Empathy

Team Player

Education

Bachelor's Degree

Job description

Revolut is seeking a Support Specialist to oversee complaints, driving fair and transparent processes. You will work with internal teams to deliver outstanding customer experiences and ensure regulatory compliance.

The role focuses on root-cause analysis, quality control, and collaboration with Product and QA to resolve issues. The position requires a bachelor's degree, 18+ months in customer service, and fluency in English and Dutch.