Complaint Handling Engineer - Medical Software

F. Hoffmann-La Roche AG; Warszawa; On-site; PLN 50,000 - 70,000; Full time

Job summary

F. Hoffmann-La Roche AG is seeking a Complaint Handling Engineer – Medical Software in Warsaw, Poland. In this role, you will manage complaints concerning Digital Solutions quality and performance within Hospital and Laboratory Information Systems. Responsibilities include timely case handling per ISO Quality System requirements and ensuring compliance with quality processes.

The ideal candidate should possess a relevant degree, strong communication skills in English, and experience in software support and debugging.

Qualifications

• Experience in software related or bioinformatics support functions.
• Experience reading source code in multiple programming languages.
• Understanding of cloud computing platforms and on-premise infrastructure.

Responsibilities

• Accountable for timely handling of individual cases based on ISO Quality System requirements.
• Perform creation, acceptance, classification, investigation, and resolution of cases.
• Resolve cases while consulting with senior team members when needed.
• Interface with Affiliates and communicate quality-related information.
• Support initiatives for enhanced interfaces with country organizations.
• Analyze data using statistical measures for potential product performance issues.
• Escalate unresolved cases and initiate further investigations.
• Ensure compliance with established quality processes and regulations.

Skills

Strong communication skills in English

Debugging source code

Quick technology learner

Team player

Education

Degree in bioinformatics, computational biology, biomedical engineering, computer science, or IT related field

Job description

Complaint Handling Engineer – Medical Software

As a Complaint Handling Engineer – Medical Software, you will handle complaints concerning Digital Solutions quality and product performance of Hospital/Laboratory Information Systems (HIS/LIS) and other medical data networks.

Responsibilities

• Accountable for timely handling of individual cases (Inquiry, Complaint, Potential Reportable and Safety issues) based on ISO Quality System requirements and regulations.
• Perform creation, acceptance, classification, investigation, complete documentation, on-site troubleshooting and resolution of cases.
• Resolve cases in the assigned area, consulting with senior team members when needed.
• Interface with Affiliates and communicate quality related information to Country Organizations.
• Support initiatives to maintain enhanced interfaces with country organizations and regional representatives.
• Analyze data using statistical measures to identify potential product performance issues.
• Escalate cases that cannot be resolved and initiate further investigations.
• Ensure compliance with established quality processes, standards and regulations.

Qualifications

• Degree in bioinformatics, computational biology, biomedical engineering, computer science, or an IT related field.
• Strong communication skills in English.
• Experience in software related or bioinformatics support functions.
• Experience reading source code in multiple programming languages.
• Understanding of cloud computing platforms and on-premise infrastructure.
• Ability to debug source code to identify root causes of reported issues.
• Quick technology learner and team player.

EEO Statement

Roche is an Equal Opportunity Employer.