Community Relations Director (CRD) Assisted Living

Miller's Health Systems; Warszawa; On-site; PLN 212,000 - 231,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Miller's Health Systems is seeking a results-driven professional to manage the facility’s inquiry and admission process and provide prospective residents with facility information through tours and follow-ups.

Responsibilities include developing community relationships, presenting to groups, processing inquiries, and creating marketing plans with leadership. Strong communication, organization, and customer-service orientation are essential.

Qualifications

• Degree in business, marketing, or event planning.
• Sales/marketing experience and event planning training preferred.
• Healthcare community relations experience preferred.
• Comfort presenting to groups in the community.
• Advertising knowledge and design/production basics.
• Strong organizational and communication skills.
• Flexibility of scheduling.
• Computer literate.
• Customer service oriented.

Responsibilities

• Establish and maintain relationships with physicians, discharge planners, attorneys, and community leaders to generate referrals.
• Conduct marketing presentations to groups like Kiwanis, Rotary, AARP to educate about services.
• Process inquiries from hospitals, physicians, families with timely follow-up.
• Develop a continual Marketing Plan with the Executive Director and management.
• Train staff to support marketing and coordination of functions.
• Monitor inquiry/admission trends and prepare reports for leadership.
• Maintain database of contacts and community resources.
• Monitor customer satisfaction and assist in creating facility materials.
• Provide information about prospective residents to the RSD for assessment.

Education

Bachelor/degree in business, marketing, or event planning

Job description

Company Description

Since 1964, Indiana families have looked to Miller's Health Systems for compassionate care for their loved ones. Our 100% employee-owned company offers a wide variety of employment and professional growth opportunities. To learn more about our company, visit us at: http://www.millersmerrymanor.com/about-us.

Company Description

Since 1964, Indiana families have looked to Miller's Health Systems for compassionate care for their loved ones. Our 100% employee-owned company offers a wide variety of employment and professional growth opportunities. To learn more about our company, visit us at: http://www.millersmerrymanor.com/about-us.

Job Description

Purpose: To creatively manage the facility’s inquiry and admission process and provide customers with facility-related information via tours, personal visits, conversations and follow up. Develop and maintain relationships utilizing Miller’s Health Systems selling process to increase referrals.

Essential Functions:

• Establish and maintain relationships with physicians, discharge planners, attorneys, insurance agents, community leaders, senior organizations, and any other appropriate interest group that may be capable of providing referrals.
• Conduct marketing presentations to interest groups such as Kiwanis, Rotary, Ministerial Association, AARP, etc., to educate the general public about the services offered.
• Process all inquiry calls from hospitals, physicians, families and prospective residents. Ensure that all inquiries receive timely and appropriate follow up.
• Develop a continual and ongoing Marketing Plan with the assistance of the Executive Director and other management staff.
• Train and coordinate appropriate staff to serve as back up in the above functions when the marketing director is unavailable. Work closely with all department heads to always promote our community in the best possible manner.
• Monitor inquiry, admission and census trends as part of the sales tracking system. Prepare the Monthly Inquiry Summary Report, inquiry log, and other reports as required. Monitor all active and inactive inquiries. Complete and submit sales tracking reports to the Executive Director and/or Corporate Marketing Regional in a timely manner.
• Maintain a database of contacts and community resources.
• Monitor and evaluate customer satisfaction.
• Assist in the development of facility materials, such as brochures, press releases, advertisements, etc.
• Provide all necessary information about prospective residents to the RSD so a timely and accurate assessment can be completed.
• Perform any other duties as assigned by the Executive Director/Administrator.
  
  

Qualifications

• Degree in business, marketing, or event planning preferred.
• Previous experience sales/marketing and formal event planning training preferred.
• Previous experience in health care community relations preferred.
• Must be comfortable conducting marketing presentations to groups within the community.
• Understanding of advertising with basic knowledge of the design and production process of collateral materials.
• Good organizational and communication skills.
• Flexibility of scheduling
• Computer literate.
• Customer service focused.
  
  

Additional Information

Full Time

$55-$60,000 annual salary