Collections Specialist with Spanish (fixed-term)

HEINEKEN Kraków; Polska; On-site; PLN 30,000 - 120,000; Full time

Job summary

A leading global beverages company in Poland is seeking a finance expert to manage the Customer Ledger and collaborate with various stakeholders to optimize collections. The ideal candidate will have excellent Spanish skills (C1/C2), a strong background in Order to Cash processes, and proficiency in SAP and Excel. This role offers an opportunity to develop skills within a diverse and inclusive team environment committed to integrity and ethical conduct.

Qualifications

• Excellent written and verbal Spanish skills (C1/C2).
• Experience in Order to Cash/Customer Service area.
• Understanding of end-to-end Order to Cash process.

Responsibilities

• Own and maintain the Customer Ledger, ensuring collection targets are met.
• Act as a Business Partner for OpCos, providing timely and accurate data.
• Collaborate with HGSS teams for effective collection processes.

Skills

Spanish

English

Communication skills

Problem-solving skills

Tools

SAP

Excel

Job description

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to “WOW” the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

Your responsibilities would include:

• owning the Customer Ledger and is responsible for keeping it clean and clear and meeting collection targets
• acting as a Business Partner to OpCos (e.g. Cash/ Pre Legal Collectors, Sales, Customer Service,) in order to provide timely and accurate data and ensure effective collections
• working collaboratively with other HGSS teams to ensure effective delivery of collection processes and that standards are being followed
• managing customer accounts and ensure a high level of service is provided at all times
• identifying held orders and taking appropriate actions to resolve them in accordance with credit policy
• effectively collaborating and communicating with the team in achieving team goals
• participating in meetings with OpCo stakeholders and providing updates on the collection progress
• supporting and contribute to the delivery and implementation of continuous improvement projects in collaboration with OpCo, HGSS and in line with HEINEKEN’s standards
• regularly updating the Team Leader about developments and progress of collections opportunities and issues
• driving own personal development in Finance specific skills and business knowledge of implementing his/her development plan
• ensuring process controls, policies and compliance are adhered to and suggesting any improvements as appropriate
• maintaining complete and up to date process documentation.

You are a good candidate if you have:

• Spanish- excellent written and verbal (C1/C2)
• English
• experience related to Order to Cash/Customer Service area
• strong communication and problem solving skills
• experience with SAP and Excel systems
• ability to deal with resistance
• understanding of end2end Order to Cash process
• experience in multi-national environment (incl. Shared Services Centres).

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

For further information, and to apply, please visit our website via the “Apply” button below.