Collections Analyst OTC-(6 month FTC)

Kyriba; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Job summary

Kyriba in Warsaw is seeking a Collections Analyst to monitor and contact clients on the Open Aging report, resolve issues to remove blockers, and maintain a productive rapport with staff, management, and clients. The role is a 6-month contract with no direct reports and potential remote work.

The candidate will perform invoicing research, cash posting, and follow-ups, while contributing to process improvements. Strong English, detail orientation, and teamwork are essential.

Qualifications

• 2+ years of collections experience
• Experience with ERP systems (NetSuite) and CRM (Salesforce)
• Strong written and verbal communication
• Ability to work independently (potential remote)
• English fluency required

Responsibilities

• Research and resolve invoicing questions to completion
• Post cash and back-up; train as needed
• Establish efficient follow-up system for clients
• Customer portal setup and invoice load
• Assist with process improvement initiatives
• Understand VAT requirements
• Participate in internal/customer meetings
• Coordinate with internal teams and customers to release payment
• Prompt replies to internal/external emails
• OTC team backup when needed

Skills

Collections

Cross-functional teamwork

Attention to detail

Strong communication

Independent work

English fluency

Tools

NetSuite

Salesforce

Job description

About the role

As a Collections Analyst at Kyriba, the candidate will be responsible for monitoring and contacting clients on the Open Aging report, working with clients to resolve any issues to eliminate collection blockers, meeting with colleagues to resolve pending issues, completing cash applications, and maintaining a positive rapport with staff, management, and clients. This role does not have direct reports and is scheduled for a 6 month contract.

What You'll Do:

• Research and resolve invoicing questions and/or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers

• Posting of cash, and/or back-up, train as needed including resolving recon items

• Establish/Follow an efficient system for timely follow-ups for clients (internal and external)

• Customer Portal set-up and invoice load

• Assist with ongoing process improvement initiatives

• Understanding of VAT requirements

• Participate and/or drive internal and customer meetings as needed

• Connect/meet with internal team members and customer to help resolve and arrange release of payment

• Prompt reply to internal/external emails including “alias” accounts

• OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

What You'll Bring:

• 2+ Year previous collections experience

• NetSuite experience preferred

• Salesforce System experience preferred

• Ability to work effectively with cross-functional teams

• Strong written, verbal, listening and interpersonal communication skills

• Keen attention to detail

• Able to follow instructions

• Highly self-motivated and directed

• Able to work independently (if remote)

• English fluency required