Collections Analyst OTC

Solid; Warszawa; Hybrid; PLN 60,000 - 70,000; Part time

Job summary

Solid in Warszawa is seeking a Collections Specialist on a six-month contract to resolve invoicing questions and disputes, post cash, and coordinate with cross-functional teams. The role requires English fluency, attention to detail, and the ability to work independently (including remote work).

You will manage the Open Aging report and help release payments, while supporting process improvements and VAT compliance.

Qualifications

• 2+ years of collections experience required.
• Excellent written and verbal communication in English.
• Ability to collaborate with cross-functional teams.
• Keen attention to detail and accuracy.
• Self-motivated with the ability to work independently (especially when remote).

Responsibilities

• Research and resolve invoicing questions and disputes to completion with cross-functional partners.
• Post cash and backups; train as needed and resolve reconciliation items.
• Establish an efficient system for timely follow-ups with internal and external clients.
• Set up Customer Portal and load invoices.
• Assist with ongoing process improvement initiatives.
• Understand VAT requirements.
• Participate in internal and customer meetings as needed.
• Coordinate with internal teams and customers to release payments.
• Respond promptly to internal/external emails.
• OTC team back-up and knowledge transfer (onboarding, vacation).
• Monitor Open Aging report and work to remove blockers.
• Role has no direct reports and is a 6-month contract.

Skills

2+ years collections experience

Cross-functional teamwork

Strong written, verbal, listening and

Job description

• Research and resolve invoicing questions and disputes to completion, including customer and account reconciliations, partnering with cross-functional teams and external customers
• Posting of cash and/or back-up, train as needed including resolving reconciliation items
• Establish and follow an efficient system for timely follow-ups for internal and external clients
• Customer Portal set-up and invoice load
• Assist with ongoing process improvement initiatives
• Understanding of VAT requirements
• Participate in and/or drive internal and customer meetings as needed
• Connect with internal team members and customers to help resolve and arrange release of payment
• Prompt reply to internal/external emails including alias accounts
• OTC team back-up as needed, knowledge transfer (onboarding, vacation, cross-training)
• Monitoring and contacting clients on the Open Aging report, working with clients to eliminate collection blockers
• The role does not have direct reports and is scheduled for a 6 month contract

Kogo poszukujemy?

• 2+ years of previous collections experience
• Ability to work effectively with cross-functional teams
• Strong written, verbal, listening and interpersonal communication skills
• Keen attention to detail
• Able to follow instructions
• Highly self-motivated and directed
• Able to work independently (if remote)
• English fluency required