CMS & Digital Enablement Specialist

Traffit; Kraków; Remote; PLN 90,000 - 150,000; Full time

Benefits offered by this job

Private medical care

Sports card

Training courses

Remote work

Job summary

People More is seeking a CMS & Digital Enablement Specialist to support B2B customers and help users get the most from our platform. You will publish and organize content in the CMS, prepare user guides, and collaborate with business and technical teams.

This role offers an international, remote-friendly environment, with Polish and English fluency required, strong organizational skills, and the ability to explain technical topics to non-technical users.

Qualifications

• CMS experience with content management and publishing tasks.
• Experience supporting business customers or users of digital platforms.
• Excellent written and spoken English skills.

Responsibilities

• Support B2B customers using the platform and its features.
• Respond to user inquiries and explain how to use the system.
• Help new users get started with the platform.
• Publish, update, and organize content within the CMS.
• Prepare user guides, support materials, and FAQs.
• Analyze support requests, resolve basic issues, and escalate complex cases.
• Collaborate with business and technical teams to improve the platform.
• Gather user feedback and suggest usability improvements.

Skills

CMS experience

Customer support

English proficiency

Polish language

Clear explanations

Organization

Job description

Hello,
We are called People More because we treat our employees with respect, but also because the projects we work on are for people and should be easy and pleasant to use. We are technological, but we look at the bigger picture :)
The company is made up of people with a huge client base in the country and abroad, for whom we build projects from scratch (UX, UI, frontend, backend, mobile) or in part. We work directly for our clients and also support our partners in their own solutions. This ensures a wide range of projects and the ability to change! We work with clients all over the world.
For the project that we are working on with our partner, we are looking for

CMS & Digital Enablement Specialist

Your duties will include:

• Support B2B customers in using the platform and its features
• Respond to user enquiries and explain how to use the system.
• Help new users get started with the platform.
• Publish, update, and organise content within the CMS.
• Prepare user guides, support materials, and FAQs.
• Analyse support requests, resolve basic issues, and elevate more complex cases to the relevant teams.
• Collaborate with business and technical teams to improve the platform.
• Gather user feedback and suggest improvements to usability and the customer experience.

Requirements that must be met:

• Practical experience working with content management systems (CMS).
• Experience supporting business customers or users of digital platforms.
• English proficiency sufficient for confident spoken and written communication.
• Ability to explain technical topics clearly to non-technical users.
• Strong organisational skills, independence, and a problem-solving mindset.
• Ability to learn new tools and features quickly.
• Very good English and Polish

Nice to have:

• Experience delivering presentations, training sessions, or user onboarding.
• Familiarity with B2B portals, partner platforms, or customer self-service tools.
• Familiarity with the construction industry or CAD software.

What we offer:

• We are open and honest and we solve problems instead of generating them.
• Maybe it’s obvious, but we really respect our employees and associates. We used to be software developers, too, and we appreciate that job!
• A small team
• An international working environment and international projects
• Private medical care
• Sports card
• Training courses
• Work that is 100% remote (unless you prefer another system)

We have an office in Krakow, but if you like to work remotely, that's absolutely fine. We are OK with fully remote work. For us, you can be located anywhere.

Why it’s a good idea to work with People More?

• If you are not satisfied with your work or your tasks, we'll find a way out together!
• If you get bored, we will offer you a new product and new, fascinating tasks
• We will work on your brand together: you will get an opportunity to attend conferences, including as a speaker, and we will help you publish in recognized magazines and online
• We will facilitate your access to challenges that are usually difficult to get
• At any time, you can talk directly to the board of People More - we talk your language because the company's founders are software developers and designers!

What does the recruitment process look like?