Cloud Switching Escalation Engineer (BE)

Cisco; Kraków; On-site; PLN 180,000 - 300,000; Full time

Job summary

Cisco Meraki and Cisco Enterprise Switching empower customers with cloud‑managed networking. The Cloud Switching BE Escalation role sits in Catalyst Engineering’s CEAD, collaborating across Support, Product Management, and Engineering to resolve critical issues and improve cloud‑management workflows.

You will own technical reviews, drive issues to clear problem statements, and coordinate across teams to deliver customer‑impacting solutions while translating findings into product‑quality feedback

Qualifications

• 5+ years of in‑depth experience with IOS‑XE/Catalyst switching, cloud‑managed switching, enterprise networking, escalation engineering, or TAC.
• Strong Layer 2 and Layer 3 troubleshooting skills across VLANs, trunks, STP, EtherChannel/LACP, ARP, DHCP, routing, multicast, and packet analysis.
• Experience in routing and switching protocols such as OSPF, BGP, IS‑IS, STP, VLAN, MPLS, EVPN, TCP/IP, DHCP, and HTTP.
• Demonstrable ability to debug sophisticated systems, distinguish product defects from configuration or environment issues, and document findings clearly.
• Excellent written and verbal communication skills for customer‑impacting issues, multi‑functional coordination, and support mentorship.

Responsibilities

• Own technical reviews of complex Catalyst, IOS‑XE, Meraki switching, and cloud‑management issues from Support, escalations, or bug reports.
• Drive issues from unclear symptoms to clear problem statements, impact assessments, and actionable plans.
• Use CLI outputs, packet captures, logs, topology, lab reproductions, and firmware context to validate or disprove suspected defects.
• Coordinate various teams across Support, Engineering, Product Management, and Sales to resolve customer‑impacting issues.
• Translate field findings into product‑quality feedback, supportability improvements, documentation, training, and prevention of recurring issues.

Skills

IOS‑XE/Catalyst switching

L2/L3 troubleshooting

Routing protocols OSPF/BGP/IS‑IS

System debugging & documentation

Customer communication

Education

Advanced networking certifications (CCNP/CCIE) in progress

Tools

Cisco Meraki Dashboard

Catalyst cloud monitoring/management

Meraki switching

Job description

Cisco Meraki and Cisco Enterprise Switching empower customers with cloud‑managed networking. The Cloud Switching BE Escalation role sits in Catalyst Engineering’s CEAD, collaborating across Support, Product Management, and Engineering to resolve critical issues and improve cloud‑management workflows.

You will own technical reviews, drive issues to clear problem statements, and coordinate across teams to deliver customer‑impacting solutions while translating findings into product‑quality feedback