Cloud Support Engineer – IaaS for Space Data

CloudFerro; Warszawa; Hybrid; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Private medical care

Multisport card

Life insurance

Language courses

Job summary

CloudFerro in Warsaw is seeking a Customer Support Specialist to join a team building Europe’s data cloud. You will provide 1st and 2nd line technical support for our cloud platform, troubleshoot issues, and create documentation.

The role emphasizes customer-focused problem solving, collaboration on IT projects, and hands-on work with Linux/Windows. We offer hybrid work, attractive benefits, private medical care, Multisport, life insurance, and language courses.

Qualifications

• Experience working in a technical support team.
• Experience administering Linux, Windows, or macOS systems.
• Knowledge of IT security concepts and best practices.
• Familiarity with Kubernetes, Terraform, Ansible, and Docker.
• Working proficiency in German or French.

Responsibilities

• Provide 1st and 2nd line technical support, including handling customer requests received via electronic channels.
• Troubleshooting and resolving day-to-day issues reported by users of our cloud platform.
• Delivering technical support for cloud solutions provided in the Infrastructure as a Service (IaaS) model.
• Creating and maintaining technical documentation.
• Communicating with users and assisting them in resolving reported issues.
• Actively participating in IT projects delivered by CloudFerro, including internal initiatives.
• Testing new technical solutions in environments that mirror customers’ production environments.
• Supporting customer satisfaction assessment activities.
• Providing internal technical support to company employees.
• Creating instructions, procedures, and supporting materials for internal teams.

Skills

Polish (fluency)

English (B2)

Problem-solving mindset

Customer-focused approach

Willingness to learn

Linux

Windows

Cloud technologies basics

Tools

Kubernetes

Terraform

Ansible

Docker

Jira Admin

Azure AD / Microsoft Entra ID

Microsoft 365

Job description

CloudFerro in Warsaw is seeking a Customer Support Specialist to join a team building Europe’s data cloud. You will provide 1st and 2nd line technical support for our cloud platform, troubleshoot issues, and create documentation.

The role emphasizes customer-focused problem solving, collaboration on IT projects, and hands-on work with Linux/Windows. We offer hybrid work, attractive benefits, private medical care, Multisport, life insurance, and language courses.