Cloud Support Engineer

MicroStrategy; Warszawa; On-site; PLN 130,000 - 150,000; Full time

Benefits offered by this job

Warsaw office 3 days/week

Competitive salary 130k-150k PLN gross

Job summary

MicroStrategy in Warsaw is seeking a Cloud Support Engineer to provide expert support for Cloud environments and applications. You will manage the Strategy Cloud infrastructure, handle on-call duties, and implement customer change requests within Change Control processes.

Ideal candidates have IT technical education or experience, strong English communication, and proven ability to troubleshoot complex issues across AWS, Azure, Linux, GCP and Kubernetes.

Qualifications

• Technical education or IT experience preferred.
• Experience with AWS, Azure, Linux, GCP and Kubernetes required.
• Practical experience managing critical customer issues is a plus.
• Enthusiastic personality and ability to foster a positive work environment.
• Strong written and verbal English communication skills required.
• Well-organized with effective time management.
• Team player who can also work independently.

Responsibilities

• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on‑call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
• Maintaining high quality documentation for all related tasks.

Skills

AWS

Azure

Linux

GCP

Kubernetes

Job description

Strategy (Nasdaq: MSTR) is at the forefront of transforming organizations into intelligent enterprises through data‑driven innovation. We don't just follow trends—we set them and drive change. As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics space, empowering people to make better decisions and revolutionizing how businesses operate. We are now also at the forefront of AI disruption, providing data via our enterprise semantic layer to AI agents, tools, and platforms.

But that's not all. Strategy is also leading a groundbreaking shift in digital assets, adopting bitcoin as our primary treasury reserve asset in 2020. Since then, we have issued innovative bitcoin-backed securities and have been the leader in bitcoin treasury companies. This visionary move has helped us build a fortress balance sheet, and is solidifying our position as a forward‑thinking, innovative force in the market.

Our people are the core of our success. At Strategy, you'll join a team of smart, creative minds working on dynamic projects with cutting‑edge technologies. We thrive on curiosity, innovation, and a relentless pursuit of excellence.

Our corporate values—bold, agile, engaged, impactful, and united—are the foundation of our culture. As we lead the charge into the new era of AI and financial innovation, we foster an environment where every employee's contributions are recognized and valued.

Join us and be part of an organization that lives and breathes innovation every day. At Strategy, you're not just another employee, you're a crucial part of a mission to push the boundaries of analytics and redefine financial investment.

Job Description

The Role: The Cloud Support Engineer will be responsible for providing support to customers for Cloud environments and applications.

Your Focus:

• Day to day management of the Strategy Cloud infrastructure including scheduled and emergency maintenance activities as well as scheduled on‑call coverage.
• Implementation of Customer change requests in compliance with the Change Control regime.
• Incident response including troubleshooting of the infrastructure related issues and collaboration with Technical Support and Technology teams on troubleshooting of platform related issues.
• Maintaining high quality documentation for all related tasks.

Qualifications:

• Technical education or experience in IT roles strongly preferred.
• AWS, Azure, Linux, GCP and containers (Kubernetes) experience is a must.
• Practical experience managing critical customer issues is a plus.
• Must possess an enthusiastic personality and foster a positive work environment.
• Strong written and verbal communication skills in English is a must.
• Well‑organized with effective time management skills.
• Team player - always willing to give support to others and ask for help if needed.
• Ability to work independently.

Additional Information:

• Available to work from the Warsaw office at least 3 days a week.
• We offer annual compensation in the range of 130,000–150,000 PLN gross